Eileen,
A bonded vendor would be best. Understand that all retention schedules are
time sensitive and subject to change without much in the way of notice. In
your contract language (let a lawyer write it) you should all retention
requirements comply with existing laws and statutes. I recommend and
internal certification process using your legal counsel and internal
auditors to ensure nothing is missed in your more critical processes. The
need for accuracy will, IMHO, be offset by the diligence in which you adhere
to your internal processes. Use your outside source as the collector and
distiller of retention requirements. Internally process the recommended
retention schedule. If you follow the process and mistakes are made you
might be able to mitigate any damage caused by a wrong retention period.
Don't concentrate on percentage of error etc. Concentrate on putting an
adequate business process in place. Remember that the initial schedule is
going to only be a template. Someone is going to be needed to maintain it.

Chris Flynn

-----Original Message-----
From: Simpson, Eileen [mailto:[log in to unmask]]
Sent: Monday, September 23, 2002 9:44 AM
To: [log in to unmask]
Subject: Warranties in Retention Schedule Contracts


What appropriate warranties should be included in a contract to a third
party vendor to deliver a retention schedule? i.e. What would be an
appropriate expectation for the quality of data they would provide in the
retention schedule and how can it be measured?  (% accuracy?  Results to be
the best efforts of experts in the field?)

Thank you,
Eileen Simpson
Public Service Company of New Mexico
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