Amen to that John. And neither does a rewrapped, mediocre EDMS system make a "knowledge mgmt. system", as purported by numerous vendors. Notice I said "vendor", and not "service partner."
Vendors can create a lot of smoke and vapor..., and many RIM folks have proven to be very gullible.
Best regards, Steve
Steven D. Whitaker, CRM
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Robert Bailey's post peeked my interest - looking forward to seeing list responses. In the mean time, given the very creative definitions extant for knowledge management, I'd appreciate hearing where he and others draw the line. My own firmly held belief is that technology does not knowledge management make (though it sure can help). My approach to work in knowledge resource management is founded in:
-- the principles of RIM with which most are familiar;
-- "whole systems analysis" to ensure effective integration of recommended solutions;
-- action research to provoke meaningful participation of stakeholders in solution design;
-- appropriate technology selection(s) to ensure that technology is a support for, not a driver of systems; and
-- strategic cultural change/learning community development to ensure that information itself is valued for decision making, accountability and planning.
This last point is fundamental, seen as a "given" to the extent that it is really so much lip service in many organizations. You can't have knowledge without the valuing of information as the field from which knowledge is drawn. And, information isn't valued if the RIM story isn't a good one, people are cavalier about recording, hidden systems, etc.
How do others see it?
John J. O'Brien, CRM, MLT
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Earlier this year I asked this same question [with] minor response. Maybe we can do better this time.
I am attempting to identify city, county, state or federal organizations that are attempting or have completed some phase of or completed a Knowledge Management System. Anyone that know of such activities and/or a contact to find out more details, please contact me.