Carolyn,
One also needs to cost in workflow analysis to understand how (I
presume) documents are handled and used.  Is this pattern static or will
automation eliminate steps or add others?  Unless one understands the
workflow it will be hard to spec the system needs and your friend may
wind up with a good system that doesn't work for that application.  Just
my $0.02.  Dick King, University of Arizona.

Carolyn Trim wrote:

>I am asking for some quick help here. A friend must prepare an analysis of
>purchase and implementation of a software system.  I have gone totally blank
>and must be having a senior moment.  What are the things you consider for
>the expenses of implementation and ongoing.
>

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