Just over a week ago I posted a request for brief personal accounts of
satisfaction with RM software. (In case you missed it, below is the
Regrettably, I received no responses, other than from a few folks who
asked me to share the feedback.
So, I thought I would try one more time.
At the same time, if anyone has any opinions to share regarding why this
posting has drawn a blank, please share them. Is it the topic? Is it my
phrasing? Does this kind of question require too much response time? Did
it have anything to do with my having posted it on a Saturday? Does it
have anything to do with the Canadian men and women’s hockey teams
defeating the U.S. teams? Any constructive feedback welcome.
Here’s the original message --
I am seeking brief accounts relating reasons why your organization
decided to purchase software to manage its paper and electronic records.
I would also be interested to hear about the major lessons learned or
any post-implementation thoughts about level of satisfaction
disappointment with the application. In other words, did the software
live up to your expectations, meet the criteria you used to justify the
purchase, and give you a good return on your investment? A few key
specific examples would do very nicely. I am particularly interested in
hearing from medium-sized organizations (fewer than 500 employees). You
need not identify the software product by name.
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