Hewitt Associates is presently recruiting for a Records Operations
Manager in Lincolnshire, IL (north of Chicago). Please apply via the
Hewitt Associates website (http://www.hewitt.com). Specific questions
can be directed to me solely by email to the address below. Do not reply
to this email.
Apologies if the formatting on this comes out poorly.
Patrick Cunningham, CRM
Records Management Strategist
Hewitt Associates, LLC
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Org Marketing Statement
Hewitt Associates is a global outsourcing and consulting firm
delivering a complete range of human capital management services to
companies, including HR and Benefits Outsourcing, HR Strategy and
Technology, Health Care, Organizational Change, Retirement and Financial
Management, and Talent and Reward Strategies.
Records Manager (SS Mgr Exp)
The SS Manager Experienced is responsible for the daily management of
one or more functional groups and the associates in those groups.
Associate manages day-to-day operation of a segment of the
organization's operations in nonmanufacturing environments in compliance
with established policies and procedures. He/she participates in
developing, interpreting, and implementing policies and procedures for
the organization. Ensures employee conformance to established practices
and proper training of staff. Also prepares related reports and audits
current procedures to monitor efficiency and effectiveness of operations.
Specifically, as Records Management Operations Manager, this associate
will be responsible for leading a team of five associates in
Lincolnshire, Illinois, and serve as the leader for Records Management
Operations in North America. The associate will participate in internal
and client-driven records management projects, providing logistical
support for firm and client records. This position will report to the
Lincolnshire Operations Manager and work closely with the firm s Records
Help set and maintain performance standards and goals.
Communicate directly (written and verbal) with internal HA customers
to facilitate the fulfillment of internal requests.
Train, evaluate, develop, and review production, lead, and entry-level
Track and evaluate area s work volumes and effectiveness.
Reorganize the SS team as necessary to ensure current and strategic
business needs are met.
Act as a liaison with vendors and outside consultants.
Identify coaching and training needs and opportunities.
Focus on professional development of associate.
Define specific goals and objectives related to SS initiatives/needs
and associated projects
Overall business management.
Help leverage solutions to other business applications outside of
Plan, analyze, and implement technology solutions.
Develop business plans, project plans, and business cases/justifications.
Work through budgeting process.
Serve as primary subject matter expert for Records Management
Operations in North America.
Develop and manage supplier RFPs and contracts.
Develop training programs on Records Management for general associate
population and Records associates.
Improve the existing Records Management processes, modify existing
documentation as required, and ensure standardization of Records
Oversee annual records destruction process across North America.
Maintain North American Records Retention Schedules.
Provide logistical support to new client implementations and firm
mergers, acquisitions, and divestitures.
Aid in the development of costing and resource models for client and
firm-wide records transitions.
Lead regularly scheduled conference calls for key records management
Develop requirements for enhancements to existing records management
Maintain and update business continuity plans for Records Management
Strong people management skills.
Heavy customer service focus.
Strong quality focus.
Ability to drive change and process improvement (not necessarily the
instigator of change).
Strong written and verbal communication skills.
Analytical skills relative to process and cost improvement.
Works well with other units/business groups to develop coordinated
solutions that are in the best interest of the firm and its clients.
Proactive, broadly-focused management of work processes.
Project leadership skills.
Strong business analysis skills.
At least ten (10) years of records management operations experience,
preferably in a variety of business settings required.
At least three years of experience in analyzing records and developing
records retention schedules. required. Familiarity with U.S. laws
pertaining to records required. Familiarity with Canadian laws and
regulations pertaining to records highly desirable.
Familiarity with relevant privacy laws and regulations required.
Strong knowledge of records management industry trends and issues
Strong knowledge of technology and technology issues relating to
records management preferred.
Experience in costing, staffing and scheduling records management
Experience in developing records management compliance and / or audit
Basic computer skills.
Some specific software experience is necessary.
Ability to learn and understand computer software and concepts is a must.
Business management skills (financial and resource management).
Knowledge of project management concepts.
Working knowledge of operations environment and production equipment.
Relevant professional certification (CRM, CDIA, CA, etc.) preferred.
Eligibility for relevant professional certification, and willingness to
become certified, required.
Familiarity with IRCH Retention Manager 3 desirable.
Familiarity with Microsoft Office products (Word, Excel, Powerpoint)
Familiarity with Microsoft Project and Visio preferred.
Membership in a relevant professional association (ARMA, AIIM) required.
Conditions of Employment
Some positions require an applicant who has accepted an offer to
undergo extended background checks in addition to our standard checks
due to the nature of the position. Extended background checks may
include some or all of the following: fingerprint verification, credit
check, drug test, increased timeframe for criminal check or employment
verification. By applying for a position with Hewitt Associates, you
understand that you may be required to undergo these background checks.
You will be notified during the hiring process if the position requires
this extended background checking.
How To Apply
To apply for this position, go to http://www.hewitt.com/careers/index.htm.
Equal Employment Opportunity
Hewitt is an Equal Opportunity Employer.
List archives at http://lists.ufl.edu/archives/recmgmt-l.html
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