<I am looking for the 5 changes that everyone in the company should
incorporate (not just the executives)>

One could be the old time management rule - "never handle a piece of
paper more than once" or in the modern world - "never handle a piece of
e-mail more than once."  This means making a decision on where the
document/e-mail should reside or what code it should have or even if it
can be deleted and then doing the action immediately.  

Ginny Jones
(Virginia A. Jones, CRM, FAI)
Records Manager
Information Technology Division
Newport News Dept. of Public Utilities
Newport News, VA
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