I don't understand how the second vendor would become aware of a missing
records situation before the customer/client. Wouldn't the
customer/client have an inventory of what the vendor has as well as what
is being transferred & also be included, in the loop, before the
physical transfer actually takes place? Of course, there is the
possibility that a person could miss something because we're only human.
But still, if records were returned to the customer/client, for some
reason, the vendor would have a record of it anyway. Or, at least, they
should. If not, the customer/client definitely would.
C.J. Segerstrom & Sons, Records Manager
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