I'm inclined to agree with Ben Greene that experience tells - the  
certification is, after all, about theory put into practice!  I found  
an earlier version of the Robek, Maedke and Brown work to be  
especially useful, along with the school of hard knocks in a range of  
roles.  And, I found some other works far to based in the theory of  
how things ought to be, or focused in minutiae on "how" instead of  
"why".

Now I am writing toward publication of a knowledge resource  
development model which incorporates the management of multimedia  
recorded information resources as a critical underpinning. We take a  
holistic view and write from a senior management perspective on the  
value of people and the information they create, receive, rely upon,  
etc.  Specific methods for application of the model, case examples,  
etc. will be included.

If you have views on what has been missing from your research in  
preparation for the CRM exams and can identify a gap that needs  
filling, please let me know.  We'll consider fit to see if it can be  
covered in the work.  If you have input in general, that is welcome,  
too.

In the mean time, congrats to all those who have passed - and good  
luck on those writing.  The process itself is tremendously valuable.

Regards,
John

John James O'Brien, BA, CRM, MALT
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Partner & Managing Director
IRM Strategies
Hong Kong: +852 3101 7359
Bangkok: +66 2 207 2530
www.irmstrategies.com

Associate Partner, S4K Research
Stockholm www.s4k.com

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