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Subject: Service Level Agreements
From: Linda Buss <[log in to unmask]>
Reply-To:Records Management Program <[log in to unmask]>
Date:Fri, 21 Nov 2008 21:10:14 +0000
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Good Friday,
Does anyone have an IT SLA they are willing to share?  I have been tasked with developing SLAs for our team and I have no idea where to start.
Thanks.
Linda Buss, MA, CRM

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