On Fri, Nov 21, 2008 at 4:10 PM, Linda Buss <[log in to unmask]> wrote:
> Good Friday,
> Does anyone have an IT SLA they are willing to share? I have been tasked
> with developing SLAs for our team and I have no idea where to start.
a quick google search turned up this one
Peter Kurilecz CRM CA
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