"Earl wrote:"It can't be only about bringing in new clients, can it vendors?"

OK I'll step up to the plate-  We are probably guilty of not putting enough 
emphasis on bringing in new clients so our primary focus has to be our 
attention to keeping existing customers happy. Every one of my customers 
has my home and cell phone in the event they need to talk with me. A mentor 
of mine once told me to make sure you are doing everything right before you 
try to obtain more business- Kind of a "build it and they will come" philosophy 
that seems simplistic but it has worked for us. Granted, we only have a small 
fraction of the boxes the hughest records management company stores here 
in Minneapolis but I can guarantee that every one of them is as important as 
the next. Everyone in our organization does everything possible to exceed our 
customer's expectations or they get shrinkwrapped to a two wheeler.
Jeff Fronius President Advanced Records Management"


I would like to say that I ditto what Jeff has said, our motto has always 
been "Service is Priority One!!", We have never lost a customer due to poor 
service and we continue to grow with new customers as well.

Ginny Martinez, Manager
Olde Ink, Tucson, Arizona

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