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Subject:

Re: Anyone else agitated by [constant] vendor personnel turnover?

From:

"Forbes, Cherise" <[log in to unmask]>

Reply-To:

Records Management Program <[log in to unmask]>

Date:

Wed, 24 Feb 2010 17:05:58 -0500

Content-Type:

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This is one of the primary reasons I change my offsite storage vendor!!!
________________________________________
From: Records Management Program [[log in to unmask]] On Behalf Of Johnson Jr., Earl [[log in to unmask]]
Sent: Wednesday, February 24, 2010 4:47 PM
To: [log in to unmask]
Subject: [RM] Anyone else agitated by [constant] vendor personnel turnover?

Good afternoon and please excuse the venting, but I recently met the third account manager we've had in less than three years, for the offsite storage company we're using. Now don't get me wrong, he seems like a nice guy and I'm sure will do well, but still, three-in less than three years? And I just got a [cold] call from the third (or is it fourth) sales rep of the same ERM company looking for our business, again, in less than three years. I understand that people change jobs all the time-I've had a number of RM jobs in my career, but for me, it's difficult establishing a relationship with a vendor when your customer rep/account manager keeps changing.

Not necessarily looking for any answers-just wanted to vent on this bright, sunny Atlanta day, but if any vendors want to weigh in on this one, feel free.

It does bring to mind a couple of questions though, is your relationship with your vendor, or with the account manager? I mean, I understand that a contract will be with the vendor, but if you have a really good relationship with an account manager at a particular vendor and he/she leaves for a competitor, would you also be inclined to leave too (assuming you could get out of your agreement) and follow him/her? Years ago when I worked for an oil & gas company in Houston, over the course of several years I'd developed a really good relationship with the general manager of the small offsite storage company we used then, until they were bought out by you-know-who. He stayed with "them" for awhile, then left. I wanted to change vendors because of the poor service we started to get, but couldn't because of our contract.

As usual, any and all comments are appreciated.

Thanks.
Earl

Pipeline Records and Information Management Excellence... Get PRIMEd!
---------------------------------------------------------------------------------------------------------------------------------
Earl Johnson, Jr., CRM | Corporate Records Manager
Colonial Pipeline Company | 1185 Sanctuary Parkway, Suite 100, Alpharetta, GA 30009
Email: [log in to unmask]<mailto:[log in to unmask]> | Office: 678-762-2586 | Blackberry: 404-402-4420
[cid:[log in to unmask]]<http://www.colpipe.com/>
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