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Subject:

Re: Anyone else agitated by [constant] vendor personnel turnover?

From:

John Annunziello <[log in to unmask]>

Reply-To:

Records Management Program <[log in to unmask]>

Date:

Thu, 25 Feb 2010 13:26:37 -0500

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Hugh said: If you assume the salesperson will be gone in six
months and write your contract to accept that fact, then no matter who
comes in to say hello, you will still have great service.

So Hugh what you are saying is a salesperson is a salesperson is a
salesperson. NOT.

I know you Hugh and know that if there were more people like you with the
same wherewithal, then we wouldn't be having this conversation.

It's like the teaching profession. Some teachers are just in it for the
money and don't give a flying fadoo about the kids. Others care immensely
and are dedicated to giving each student a quality education. The same is
true with sales reps. Some will bend over backwards to help
you.....others will do the bare minimum. It's not always possible to
change companies midstream and certainly we have no say in who will manage
our accounts. Yes people come and go.....that's life. But a good sales
rep can make the difference between a good or bad relationship with the
company.

 
John Annunziello, CRM, ermm
Manager, Records and Information
Toronto and Region Conservation Authority
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