Good Day All,
I must say, that as an off-site storage vendor, that I am shocked at how any company would stoop so low.
We have had clients leave and clients come from other storage vendors. We have never lost a client to poor
service but as said in a couple of the responses on this thread "It was a business decision" In reverse, we have
gained quite a few customers due to their previous vendors poor service.
When we have lost clients due to the business decision, the move, the paperwork was flawless. I made sure
the customer was taken care of although, now, no longer my customer. When we gained clients from other
off-site storage facilities, I make sure my new customer is not wholly burdened with any mischief from the other
facility (although, only run across that once in 20 years - files not in orginal boxes, therefore had to re-inventory
the whole account)
My questions are: Why is a month to month less desirable than a yearly contract? I guess I know the answer to
this but have not changed my prices in the last 8 years.
Why would a client leave my facility to go to another facility that charges much more than I, charges $15 for
perm out fees per box, while I only charge the pull charge and they really don't care about their customers?
What am I missing that ya'all want? If you are going to leave, why am I not given an opportunity to
re-present myself, so that maybe you will stay? Or is "It was a business decision" really equate to higher
management not involved in the day to day business with people needing records?
Thank you for your time.
Ginny Martinez, Manager
Olde Ink Inc
3640 S Campbell Ave Ste 5
Tucson, Arizona 85713
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May your year be prosperous.
> Date: Wed, 16 Feb 2011 18:31:43 -0800
> From: [log in to unmask]
> Subject: Re: Experience with switching offsite storage vendors.
> To: [log in to unmask]
> Over 15 years ago, I had a vendor that we were leaving do the following:
> 1) Remove box labels, claiming that the labels belonged to them, not us. (I'm
> not clear on what they planned to do with the labels, once removed.)
> 2) Call the new vendor and tell them that boxes were ready for pickup, then tell
> the pick up driver that they had no idea what they were there for.
> 3) Wrap all the pallets with black shrink wrap.
> 4) Face any identifiers (and the labels once we told them to knock off the
> monkey business with the labels) to the inside of pallet stacks.
> 5) Overstack the pallets so that the lightly loaded bottom boxes were all
> 6) Send us boxes that belonged to other customers, even though they had numbers
> in our inventory.
> 7) Send us boxes that belonged to other customer and were not in our inventory.
> 8) Fail to send us boxes that had never been checked out and had locations in
> their system.
> The vendor was not a major vendor. The new vendor's company was less than a mile
> away and had been founded by people from the vendor we were leaving, so this was
> sort of personal. A very strong letter from the lawyers at my employer convinced
> them that they ought to cooperate and play nice.
> The sad part (for the vendor we were leaving) was that leaving them was totally
> a business decision. Up to that point, we had no issues with them. We had
> acquired a company using the old vendor and that contract was month to month. We
> already had boxes at the new vendor and we were considering the old vendor for a
> new RFP when the contract was up. That didn't happen.
> Patrick Cunningham, CRM, FAI
> [log in to unmask]
> "Perpetual optimism is a force multiplier."
> -- Colin Powell
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