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Subject: Re: Call logs
From: Angie Fares <[log in to unmask]>
Reply-To:Records Management Program <[log in to unmask]>
Date:Wed, 23 Mar 2011 11:27:35 -0500
Content-Type:text/plain
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If they are used to rate performance, I would consider keeping them at
least one year, but no more than three depending on how the information
is used to document the performance appraisal review.  If they are
simply used to determine the effectiveness of training, probably one
year is sufficient.


-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Toner, Carolyn
Sent: Tuesday, March 22, 2011 4:00 PM
To: [log in to unmask]
Subject: Call logs

Wondering if anyone has any policy or retention guidelines that they'd
be will to share as it relates to call log information?  These logs are
occasionally used internally to monitor employee behavior.

Carolyn Toner
Corporate Records Director

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