The solution might be to set up a deposit account with ERIC and buy 2nd
copies of the needed fiche.  Individual institutions would then have the
option of absorbing the cost or passing it along to the DL students.  Some
reports are too long to copy.
Lois Gilmer
UWF at Fort Walton Beach



At 05:49 PM 6/9/99 -0400, you wrote:
>Our ILL office has received a DL student request for photocopies of  10
>ERIC documents, all of which exceed 45-50  pages.  Have others received
>similar requests?  What have you done about it?  We are considering
>referring the student to her local library which is SJCC and/or USF.  Is
>this appropriate?  I don't remember this issue coming up in any of our
>discussions.  The RRC info pages refer to getting articles & books, but
>there is nothing about entire ERIC documents.   Are we willing to
>photocopy complete & sometimes huge documents?  Is this our mission?
>