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RECMGMT-L  January 2001

RECMGMT-L January 2001

Subject:

Re: Slander and defamatory but TRUE, then come sit next to me

From:

Hugh Smith <[log in to unmask]>

Reply-To:

Records Management Program <[log in to unmask]>

Date:

Thu, 4 Jan 2001 22:17:29 -0500

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (68 lines)

In response to Patrick's quote:

>
> From: Patrick Cunningham [SMTP:[log in to unmask]]
>> Sent: Thursday, 04 January 2001 11:24
>>
>> Just a word of caution, folks. As someone who has
>> publicly taken commercial records centers to task on
>> occasion, please be cautious in your comments out here
>> on the Internet. They can be used against you. It is
>> real uncomfortable (if not career-limiting) when your
>> boss walks in with a copy of an e-mail that you sent
>> to this list, wondering why s/he just received a copy
>> of it from your records center's attorney along with a
>> sternly worded letter suggesting that your comments
>> were libelous / defamatory.

I believe it was Hedda Hopper, a Hollywood gossip columnist who said "If you
don't have anything nice to say about someone, come sit next to me."

[I quote this source confidently as I know that if I am wrong someone on the
List will immediately post a correction with the time, date, newspaper it
appeared in and the person who is recounting the story. My wife already told
me it wasn't Hedda....]

One of the purposes of the List, to disseminate information which will help
fellow records managers stay out of trouble, is subverted when information
cannot be exchanged freely.

I have been known to state things that could be considered slander but a
friend of mine, who is a judge, told me "The Truth is the absolute defense
against slander."

Rather than make broad statements in issues that deal with service from any
vendor, be truthful and specific about your particular experience.
Example "When I worked in New York Savings Bank, we had an imaging vendor
who filmed our IRA records. They claimed that our IRA documents were
protected while on their premises. They had a fire. Our IRA documents
burned. The bank's records management group found a tremendous flaw in the
records management program involving IRA's. It took months to reconstruct
accounts and determine who had what in their accounts. It was extremely
embarrassing to the bank and to the imaging company who had lied about their
security services. It was also very embarrassing to the records manager who
selected this vendor based on their claims." This exact experience could be
followed by an offer to call you to get the exact details of the city, the
imaging vendor, the reaction of the executive officers to the news that they
had no idea how much money was in each account and other specifics that
maybe should not be shared on the List.

So, if you want to know specific incidents, post your phone number and ask
for a call. Then someone can deliver information to you, you can ask
specific questions and information is exchanged.

But I also feel that the Listserv should be a place where free exchange of
ideas is the tantamount purpose of being on the List. We warn each other
about viruses that can hurt our computer systems, shouldn't there also be a
means to discuss good service and poor service, good quality and poor
quality products among the vendors. This discussion encourages the good
vendors to become great vendors and the vendors who are momentarily brain
impaired to see the error of their ways and rectify problems. (or live with
the Wrath of Ra, oh wait! That's the Egyptian RM Listserv.)


--
FIRELOCK Fireproof Modular Vaults
Hugh Smith at (610) 756-4440
Kutztown, Pennsylvania
See our Web Site at WWW.FIRELOCK.COM

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