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RECMGMT-L  July 2002

RECMGMT-L July 2002

Subject:

Re: RECMGMT-L Digest - 9 Jul 2002 to 10 Jul 2002 (#2002-186)

From:

"Stone, John Jr. (ISD)" <[log in to unmask]>

Reply-To:

Records Management Program <[log in to unmask]>

Date:

Thu, 11 Jul 2002 09:42:37 -0500

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (92 lines)

Thanks for your responses David and Steven.

Further information:

"1. If that tape is your only backup to the 13+ GB of data than I would look
at duplication of the tape before sending it out to anyone."

We actually have two tapes with the same information to be restored and only
one will be sent anywhere.

"2. There are disaster recovery companies who recover data from damaged
drives. Consider contacting one of them to determine if they have software
that will solve the problem with the size of your restored files."

Could you suggest a couple of companies with this capability?  We only have
the ability to restore from the optical disks or one of the tapes (see next
response).

"3. It was unclear to me from your description if you could go back to a
prior set of optical drives that had the data on them. Can you backtrack to
a prior system before the conversion? Can you go back to the first set of
RAID drives?"

The problem is, the optical disks were corrupted.  The data on them should
have been exactly what was on the server before the move started and we (the
imaging vendor and ourselves) didn't have any reason to believe the data was
corrupt.  A large amount of data has already been written to the original
RAID so I expect we could not go back to the system status before the move.

"4. I know that there are multiple vendors involved and you want to recover
as soon as possible. But, I would recommend that you get an opinion from all
of the vendors involved before you proceed. The first vendor with a quick
response may not be correct."

We have actually worked with the imaging vendor, the optical drive software
company, and Maxoptix (the manufacturer of the drive that TenX resells).
After exhausting virtually every route to restore/recover the data from each
of those vendors, we placed a service call to Computer Associates.  They
have been working on the problem ever since (approximately two months).


"I feel for John, and for the many other organizations that have experienced
problems with optical.  I have stated this before and I will repeat it
now...; stay away from optical.  Server space is very inexpensive
anymore...; optical is outdated and problematic....; RAID is the way to go."

Our setup actually has three levels of data:  RAID (all data is retained
on-line), tape (for recovery), and optical (for 'legal' backup).  Our
problem created by the move of the department's data was due to a couple of
errors.  First, we should have attempted to restore the data from optical
before deleting it from the RAID.  As noted above, we had no reason to
believe the optical disks were bad.

Second, for some unknown reason, I was not notified that the backup from the
day immediately before the move was to take place failed.  Why this is
important is:  the backups prior to the day before, we knew the actual
optically written image files would not restore properly.  The day before we
changed our backup configuration to back the data up from another
non-optically controlled server.  We did testing and the image files would
backup correctly from another server where the optical drive software was
not loaded.  (Why this is, we still really don't know.  Apparently ArcServe
doesn't care about the extended attributes if the optical drive software
isn't on the same piece of hardware.)  The data in question did not change
over those few days since I had the department discontinue archiving
documents until the move was complete.

I tend to agree that RAID is the way to go.  The inexpensiveness of RAID is
actually why we are in the situation we are in.  Had we started off-loading
data to a near-line mode instead of adding an additional RAID, we would have
most likely discovered the optical problem much sooner with only minimal
loss of data.  Our goal was, however, to keep everything on-line all the
time and since the total cost to upgrade the server hardware was less than
$3K, it was the way to go (and still is).

Our new procedures will include verifying restorability of each optical disk
once full.  We have also purchased a new HP 9.1GB optical disk drive to
replace the one I plan to toss off the roof.  We will migrate all data on
the server to the new optical disks and discard the previous set.
Fortunately, we only have about fifteen (15) 5.2GB disks currently written.

Thanks again for your assistance and any additional you can provide.

John Stone, Jr.
Special Projects Coordinator
Metro Information Systems
Metro Nashville Government
Nashville, TN
615-862-6267
[log in to unmask]

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