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RECMGMT-L  December 2002

RECMGMT-L December 2002

Subject:

Re: RIM Assertiveness Commentary

From:

"J. Michael Pemberton" <[log in to unmask]>

Reply-To:

[log in to unmask]

Date:

Mon, 16 Dec 2002 12:13:53 -0500

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (211 lines)

John Phillips has hit the nail on its head. As a consultant, he has had to
make many "pitches." I'm convinced that he knows whereof he speaks.

I've seen some RIM presentations to management that were about "what we do"
than "your benefits." One thing worth noting is that you cannot wear your
techical person hat when making a case. Managers look for rather different
things. You've got 10 minutes (sans questions afterwards) to make your case.
Their attention spans go South after that. Really.

"They don't take me seriously." I've watched threads on using clip art art
(preferably free) to make presentations more humorous. I've never seen a
doctor or lawyer make a presentation on what they do that trivializes it. Use
clip art for secretaries (maybe). Managers are interested in your showing they
how your program will get them $3.00 to $4.00 for each dollar they invest in
it. Cute won't get it. High content will. Want to be taken seriously and be
accorded the professional status you feel you deserve? Then be serious,
comptent, professional, articulate, persuasive, knowledgeable.

If you're interested in *serious* business related images and Power Point
templates, look at Digital Juice, Getty Images, and Corbis. These products
cost; you get what you pay for.

Have a great week!

Mike Pemberton




On Mon, 16 Dec 2002 10:28:53 -0500 John Phillips <[log in to unmask]>
wrote:

> Larry,
>
> You got it. Unfortunately, I have on a number
> of occasions, had to "tone
> down" making serious recommendations to clients
> (Records Managers) that were
> "concerned" about having to ask their
> management to consider "challenging
> goals." I might want to say in a project report
> that the organization (THEIR
> MANAGEMENT) needs to FUND the RM Program
> realistically, INSIST that the
> Department Heads to support the Program,
> REQUIRE that records creators
> actually inventory their files, TELL the IT
> personnel that they must not
> store backup tapes at their operational
> convenience, and EXPECT records
> creators to manage their e-mail, etc. etc. This
> sometimes makes records
> managers uncomfortable, and they would really
> rather not be too "pushy."
>
> If the client wants to back off on some
> recommendations, I am typically
> negotiable about creating deliverable
> recommendations. And I have certainly
> worked in situations where you had to be
> realistic about what you asked
> management to consider, or risked your job.
> However, I am often surprised at
> how many individuals willingly accept low
> salaries relative to IT, small RM
> budgets that do not encompass e-systems,
> limited organizational scope for
> RM, and little or no funding for training for
> themselves or their staff. If
> you accept these perspectives from management
> year after year and stay in
> that job, what message are you sending? What
> kind of respect does that
> behavior COMMAND? Meanwhile, the executives
> RESPECT marketing, IT, or
> engineering Department leaders that say
> effectively "Fund my program
> adequately or the organization will suffer" and
> imply "... and I might even
> consider any other job offers that come my way
> from well-run organizations!"
>
> Let's be clear, I am not saying one must be
> obnoxiously professionally
> arrogant. I am saying that one must be
> repeatedly professionally assertive
> and politely insistent. One can be
> "professionally assertive" by having
> observations, facts, data, best practices,
> business cases, and
> professionally accepted industry opinion
> available for management to
> consider that backs up a recommendation being
> made. One can then be
> consistently and repeatedly "politely
> insistent" by often expressing concern
> that organizational acceptance of limited goals
> for the Records Management
> Program will not have the desired effects of
> reducing business cost,
> limiting business risk, and/or creating a
> Knowledge Base for the
> organization. If management balks, get an
> outside consultant to come in and
> deliver the same news (They can fire the
> consultant, and you can keep your
> job, if you want to). The main idea, is to
> continue to push forward toward
> excellence in Records Management Programs, and
> not accept anything less
> without stating clearly that it is not truly
> meeting professionally accepted
> goals.
>
> To paraphrase an old admonition - "You get what
> you PUSH for."
>
> John
>
> *************************************
> John T. Phillips MSLS, CRM, CDIA, FAI
> Information Technology Decisions
> 865-966-9413; www.infotechdecisions.com
>
>
> -----Original Message-----
> From: Records Management Program
> [mailto:[log in to unmask]]On
> Behalf Of Larry Medina
> Sent: Friday, December 13, 2002 3:28 PM
> To: [log in to unmask]
> Subject: Re: RIM Assertiveness Commentary
>
>
> > >re.....I have discovered over the years is
> their lack of plain old
> > >ASSERTIVENESS.....
> >
> >Good point although, I believe it is not as
> much the need for assertiveness
> >(although important) but rather "respect" for
> us records and information
> >management professionals that needs to be
> nurtured and cultivated.
> However,
> >I am from the old school and respect is
> "earned".
>
> John (G)-
>
> I think what John (P) was getting at (in
> concert with Ginny's comment) was
> the obvious need for those in the RIM community
> to become more
> self-assertive when it comes to getting the
> word out in their organizations
> and institutions relative to the importance of
> RIM and what it "brings to
> the table."
>
> I'll repeat these comments from the post I made
> yesterday:
>
> >"...Records management provides the minimum
> essential context for
> >transforming data and information into
> knowledge on the way to
> >understanding, for preserving the right data,
> information, knowledge and
> >understanding at the right level of security,
> and for destroying at the
> >right time that which no longer has value...."
>  and "...While
> >records-management may never become
> glamorous, it will become the
> >steadfast foundation of knowledge-based
> operations, with profoundly
> >harmful consequences attending its neglect..."
>
> It's (as you said yourself) not reasonable to
> assume you can "cultivate or
> nurture" respect for a profession, it needs to
> be earned and the way to
> accomplish that is to show the value you add
> and prove this through your
> actions and efforts to contribute to the
> business of the business you're in.
>
> Larry
>
> List archives at
> http://lists.ufl.edu/archives/recmgmt-l.html
> Contact [log in to unmask] for
> assistance
>
> List archives at
> http://lists.ufl.edu/archives/recmgmt-l.html
> Contact [log in to unmask] for
> assistance
>



Information Management Associates, Inc.
10515 Raven Court
Knoxville, TN 37922
865-693-8907 (phone and fax)
http://www.theimpros.com

List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance

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