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LINUX-L  2003

LINUX-L 2003

Subject:

Re: Apology

From:

Steve Bowers <[log in to unmask]>

Reply-To:

Platform Independent Linux List! <[log in to unmask]>

Date:

Thu, 10 Apr 2003 05:03:40 +0800

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (118 lines)

Has anyone tried Impact Computers in the Creekside Mall?

----- Original Message -----
From: Brent Caulfield <[log in to unmask]>
Date:         Wed, 9 Apr 2003 15:42:55 -0400
To: [log in to unmask]
Subject:      Re: Apology

> I have also had trouble with buying from best buy on many occasions. This
> being said I am having trouble finding somewhere else in town that sells
> computer parts for a decent price. Any ideas? Town is Gainesville or that
> area. Thanks in advance
> Brent Caulfield
>
> -----Original Message-----
> From: Platform Independent Linux List! [mailto:[log in to unmask]]On
> Behalf Of Ed Howard
> Sent: Wednesday, April 09, 2003 3:34 PM
> To: [log in to unmask]
> Subject: Re: Apology
>
>
> I used to sell computers for Circuit City in S. FL.  A lot of people
> don't like the idea of shopping there because the sales people work on
> commission and are labeled "sharks" because they are always jumping on
> top of the customer trying to sell them something.  I agree this can be
> irritating, but with a store like Best Buy you see the exact opposite,
> sometimes it's nearly impossible to find somebody to help you, and even
> if you do find somebody they don't know much about the products, or just
> seem dis-interested.
>
> The one big advantage to commission sales, once you sell something to a
> customer, that's your customer for life and the sales people will bend
> over backward for you if you are not satisfied..because a return for a
> refund means the loss of that commission, so if you do want to return
> something, they will make sure you exchange it with something you are
> happy with.  You anger one customer, they are (rule of thumb) going to
> tell at least 10 people of their bad experience.
>
> I am always happier paying a little more to buy from a commissioned
> sales person, or a "mom and pop" shop than I am a place like Best Buy or
> "warehouse" type format.
>
> and that's my 2 cents
>
> On Wed, 2003-04-09 at 14:44, Gordon, Bruce wrote:
> > I didn't want to take up a lot of space.  Essentially I have observed two
> > problems with Best Buys.  One has to do with not honoring promises made to
> a
> > client that I sent to Best Buys, and the other has to do with a policy
> > designed to steal money from customers.  Both instances have to do with
> other
> > people, and I don't know how much they would want me to share.  But if you
> are
> > interested, I will outline the events.
> >
> > The first instance has to do with a laptop computer purchase.  They were
> sold
> > a warranty plan and it was not honored (there is no question about date of
> > purchase or length of time).  The second has to do with a store employee
> > picking out a memory chip that was the wrong one, and an hour later not
> > exchanging it for the correct one at exactly the same price.  In both
> > instances the issue was taken to the store manager, district manager etc.
> > until we were told that the next person on the chain does not take calls
> from
> > customers.  A company that has those policies in place has no right to any
> > kind of customer following.  I do understand that they are having cash
> flow
> > problems on the national level, and that may be the reason for the
> policies.
> > Needless to say I will never recommend them to anyone, and certainly my
> > department will cease to do business with them.
> >
> >
> >
> >
> >
> >
> >
> > >===== Original Message From Platform Independent Linux List!
> > <[log in to unmask]> =====
> > >On Wed, Apr 09, 2003 at 11:41:43AM -0400, Jon Lewis said:
> > >>
> > >> Best Buy the computer/software/media/appliance store?  What happened?
> > >
> > >Yeah, Bruce, you can't drop a bomb like that and bogart the details;
> > >give!
> > >
> > >
> > >--
> > >Shawn McMahon     | Let every nation know, whether it wishes us well or
> ill,
> > >EIV Consulting    | that we shall pay any price, bear any burden, meet
> any
> > >UNIX and Linux    | hardship, support any friend, oppose any foe, to
> assure
> > >http://www.eiv.com| the survival and the success of liberty. - JFK
> > >
> > >--ibTvN161/egqYuK8
> > >Content-Type: application/pgp-signature
> > >Content-Disposition: inline
> > >
> > >-----BEGIN PGP SIGNATURE-----
> > >Version: GnuPG v1.2.0 (GNU/Linux)
> > >
> > >iD8DBQE+lEGsEcl9bQ0RMt0RAuTHAKC0rHwzRUUfyYyhzwdIAv0a/YtCFgCdEJgf
> > >ZG2vSScjTDz1mfkuh3md38A=2rZ0
> > >-----END PGP SIGNATURE-----
> > >
> > >--ibTvN161/egqYuK8--
>

--
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