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Thank you for the link to the Computerworld article. I (in collaboration
with Barry Wellmand and Rob Cross) find something very similar in my
case study of a high-tech firm. People prefer email over face-to-face
and phone interactions. I attribute this to the fact that they can store
and later access their email. The email record, which originates as a
social exchange, through a 'conversion' process becomes a record that
can be stored, accessed, and used in the future.
I am still in the process of analyzing my social network data, where I
relate social with email and instant messaging networks.
Faculty of Information Studies
University of Toronto
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