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Good points David.
When I started doing internal SNA projects @ TRW in the early 90s [back in the days of paper surveys] we would 'offer' people lunch or coffee/bagels in the morning. Take a survey, get a meal. This came out of TRW's meeting budget. Another way to get most of your data in one quick shot is to append the survey process to the end of an already scheduled department-wide or project-wide meeting -- an extra 30 minutes is usually not a bother.
It is great to have everyone in the room at the same time taking the survey. The ranking manager can introduce the process, and its importance to everyone –> what? and why?. The internal/external consultants can give an overview of the process –> how?. If there is a question everyone hears it. If there is an addition to the survey ["I always interact with Sam in the Cleveland office", "Oh yeah, me too!"] this can be added to everyone's survey -- "We'll add Sam Jones in Cleveland as node number 251." Also, there is no collusion – “Hey Bill, I’ll put you down for ‘innovation’ if you put me down for ‘process improvement’.”
The only people that miss the survey are a handful that are out of the office that day. They can easily be followed up with when they return. We usually got 100% response rate with this method.
---- [log in to unmask] wrote:
> ***** To join INSNA, visit http://www.sfu.ca/~insna/ *****
> A few strategies:
> (1) if you have money, pay participants (this is effective with students,
> counterproductive in other settings).
> (2) relentless (and polite) follow up. i usually have to do 4-5 rounds of
> follow up, each with a letter/e-mail explaining why i need a high response
> rate. i usually state what the target reponse rate is, and i typically
> start reporting the overall response rate to date once it is over 50%.
> (3) indicate what "public good" (if any) might come out of your research.
> this has to be done in a generic fashion so as to not contaminate your
> results (e.g., this will help in the future organization of these
> exercises, etc)
> (4) throw yourself on their mercy-- i am a poor doctoral student, and i
> need your help, etc.
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