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RECMGMT-L  August 2004

RECMGMT-L August 2004

Subject:

Re: Definitions of business and Knowledge Management

From:

Stephanie Thomas <[log in to unmask]>

Reply-To:

Records Management Program <[log in to unmask]>

Date:

Mon, 23 Aug 2004 11:24:41 -0400

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (59 lines)

Thank you John.  I never did receive definitions from the consultants.  They
decided not to use the terms in their survey.  That makes me think they were
using "trendy buzzwords" they did not fully understand the meanings of.  No
- I was not involved in selecting the consultants.

Thanks to everyone who sent in definitions.  You've been a great help.  Now
I have a much clearer idea of what both concepts are and I have some
concise, easy to understand definitions.

Stephanie Thomas

-----Original Message-----
From: John J. O'Brien [mailto:[log in to unmask]]
Sent: Saturday, August 21, 2004 4:06 AM
To: [log in to unmask]
Subject: Re: Definitions of eBusiness and Knowledge Management


E-biz is (essentially) the practice of delivering services
electronically. It is not simply (!) conducting one's business
electronically.  It is the  actual delivery of customer transactions
through electronic means.  For example, one can be internally digitized
from stem to stern, but require customers to come to a bricks-and-mortar
shop, etc.  That's not e-biz. When customers can shop, select, and pay
for goods via their PC, you've got e-biz.  Of course, today, many
purchases involve intellectual property, so the delivery may also be
electronic.

Knowledge management is a big, big concept. It is complex and it
transcends most confining definitions. Tacit knowledge is in our heads;
explicit knowledge is recorded in some reliably retrievable form.
Knowledge management may extend to the effort some organizations make to
capture tacit knowledge.  More usually, however, organizations think of
IT and Customer Relations Management.  If one thinks of quality systems
and effectiveness in orgs, then KM should incorporate conscious planning
to eliminate reinventing the wheel, build learning communities, share
horizontally as well as vertically, codify the value of information
relative to business process, identify IP market value, etc.  A
challenge, however, is that when data feeds knowledge, and that data is
born of business process, KM and be at odds with some RM principles
(like disposal). In this light, there is need to map risk areas and
define KM datasets (and records series) as a distinct category so that
the affect of retention can be managed. Redaction may be necessary to
enable certain content to exist while other content is disposed of. In
turn, this speaks to a different concept of "the record".  Granularity
is key, with granules aggregated to established degrees so that RM
planning can kick in.

That's my thinking. Boy, do I miss that stuff!

Cheers,
John
********************************************************

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