I've had one bad even with VC: I ordered a cuban and, after
waiting for an hour, did not get it. I had a bit of an argument with them
there and left. Weeks alter I came back for a lug meeting and did not
order anything (I decided I was there for the meeting and not for the food
any longer). Out of the blue one of them walked besides me with a cuban
and a negra modelo. He apologized for the incident, saying things were
kinda and that day, and that was not an excuse for him to be like that to
me. He also made a point to state the food and beer was on the house and
refused to let me pay for anything that night. That is class in my book.
My point is that like every other place they will do mistakes, but they
will do their best to correct it. I respect that and that is one of the
reasons I keep going back there and will always recommend them. It is too
easy to be perfect and professional when everything is fine and rosy, but
what separates a good establishment from the crappy one is how they handle
a problem or even a crisis, not how much they charge for the food or how
pretentious and arrogant they are (Hello, Sovereign? Can even your maitre
pronounce the items in the menu in the proper accent?). I bet that if you
have had the guts to have pointed out the problem in a civilized manner
they would have worked out a solution that you would have accepted (i.e.
you could have gotten some free food out of this. Maybe even beer ;).
Instead of addressing the issue you chose to hold a grudge.
On Mon, 24 Sep 2007, Aaron Hebeisen wrote:
> John - Good friends with the owners of VC and am surprised by your comments. I hope you have discussed your problems with Carlos or Shawn before you make accusation comments to a list.
> From: John Waaser <[log in to unmask]>
> To: <[log in to unmask]>
> Date: 9/20/2007 6:34 PM
> Subject: Upcoming install fests
> Well, Eldo wants to do the Ubuntu install on 19 October, and I want to do the Mandriva 2008 install on 17 November, but where can we go?
> Does anyone know of a good place to do this? I was thinking of a restaurant or coffee house with wireless internet, but it probably would not need that. A computer store that was into open source would be a great location if they have the horizontal space.
> Or how about the Coldstone Creamery? I know that they do charitable nights, where the organization gets 25% of the gross as long as they get enough sales, over a one-hour period, but don't know if they would be interested in anything like this.
> Does anyone have an in with a place that might like to do this? (I am specifically not interested in doing anything of my own at Virtually Cuban, since that A-hole continually rips me off when I buy food there--a couple of months ago he charged my card over $12 for a $7.29 entree and a $2 beer! And that was far from the first time he did anything like this....)
> Building a website is a piece of cake. Yahoo! Small Business gives you all the tools to get online.