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Subject: Re: Service Level Agreements
From: Peter Kurilecz <[log in to unmask]>
Reply-To:Records Management Program <[log in to unmask]>
Date:Fri, 21 Nov 2008 16:58:29 -0500

text/plain (23 lines)

On Fri, Nov 21, 2008 at 4:10 PM, Linda Buss <[log in to unmask]> wrote:

> Good Friday,
> Does anyone have an IT SLA they are willing to share?  I have been tasked
> with developing SLAs for our team and I have no idea where to start.

a quick google search turned up this one


Peter Kurilecz CRM CA
[log in to unmask]
Richmond, Va

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