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Subject:

Re: operating online tutoring through the use of college's own tutors

From:

Alvin MaddenGrider <[log in to unmask]>

Reply-To:

Open Forum for Learning Assistance Professionals <[log in to unmask]>

Date:

Wed, 1 Apr 2015 14:49:21 +0000

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (159 lines)

One final thought on this, Danna:

I liken students' using your own college's tutors to buying fresh produce at the local farmers market:

-- You are providing home-grown intellectual nourishment.
-- Organically, you enrich the "soil" (your own tutors and tutoring center) through this market.  You don't allow fields (potential tutors) to lay fallow and go to waste.
-- You and your customers know where this knowledge food is coming from.
-- You have greater control over quality.
-- You serve your customers better though personal and immediate response to their needs.
-- The limited resources of money, energy and time are spent locally and can help with the economic/educational development of your own community and tutors (educational farmers).
-- It is a "green" thing to do because the money made by your local people will circulate through your local economy.  Plus, you have some say over how limited resources are allocated.

Why send your students to the tutoring equivalent of WalMart when you can provide something much more valuable at less expense and with greater outcomes (for students, tutors, campus and local economies)?

So, now for the inevitable bumperstick:  "Think Globally.  Tutor and Learn Locally."

(Stepping off my soapbox)

Alvin


Gentry Alvin Madden-Grider
Learning Strategies Coordinator
University College
606-783-5181
Allie Young 215

"Those who do not study are only cattle dressed up in men's clothes." -- Confucius (551-479 BC)

This e-mail, including any attachments, is intended only for the use of the individual to whom it is addressed and may contain confidential information that is legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are notified that any review, use, disclosure, distribution or copying of this communication is strictly prohibited. If you have received this email in error, please notify me immediately.
________________________________________
From: Open Forum for Learning Assistance Professionals [[log in to unmask]] on behalf of Danna Baggett [[log in to unmask]]
Sent: Wednesday, April 01, 2015 9:42 AM
To: [log in to unmask]
Subject: Re: operating online tutoring through the use of college's own tutors

Thank you, Nick, Martin, and Linda!  Your information is much appreciated!

Have a great rest of the week!

Danna

-----Original Message-----
From: Open Forum for Learning Assistance Professionals [mailto:[log in to unmask]] On Behalf Of Nick Carbone
Sent: Wednesday, April 01, 2015 8:10 AM
To: [log in to unmask]
Subject: Re: operating online tutoring through the use of college's own tutors

I like your instinct to build your own online tutoring program, using tutors you hire, whether from your student population or professionals with degrees.

NetTutor is a company that offers tutoring services; they also offer their interface for licensing to schools that want to hire their own tutors. One thing they do that I think is smart, is that their tutors, MA's, all come to work in the NetTutor offices in Tampa. Because USF and other colleges are nearby, the company has a great pool of talent to draw from -- graduate students working on advanced degrees, spouses of professor and students, graduate students who stay in the area after finishing their degree and so on.

So whom you hire will depend on the kind of folks available, and whether you want to hire locally (to keep the revenue local, which is a good thing). That said, SmartThinking hires and trains tutors at a distance (and getting someone on your team to apply and go through their training program might be a good strategy).

Another model to consider -- http://www.etutoring.org/index.cfm -- is premised on pooling tutors from across institutions, into regional collaboratives. I don't know that you have to do that to use their tools, but it opens up another option for using your own tutors.

Too, you can start slowly with the services you offer as well. You don't have to launch with 24/7 support, a full staff. You can do a soft launch, maybe offering services to start to one or two departments, then expanding as staffing and budget lines permit.

On training tutors, I recommend always the work of Beth Hewitt, who along with Christa Ehmann developed SmartThinking's tutor training and hiring program when the company was founded. As preparation for that, they did research on online tutoring and training and published that work with NCTE:


Hewitt, Beth L. and Christa Ehmann. Preparing Educators for Online Writing
          Instruction: Principles and Processes. Illinois: NCTE, 2004.

Beth also had a book with Heinemann, that went out of print, but that was picked up by the Bedford/St. Martin's Imprint of Macmillan Education: The Online Writing Conference: A Guide for Teachers and Tutors. You can order a free exam copy here: bit.ly/1OYPBy3

Her work will help you with training as you get started, and I think she also offers consulting, if you have a budget for that.




On Tue, Mar 31, 2015 at 5:54 PM, Danna Baggett <[log in to unmask]> wrote:

> Good afternoon!
>
> I have been tasked with finding out about other colleges' online
> tutoring programs.  I have found that most colleges use an outside
> source such as Smarthinking and Brainfuse instead of their own tutors.
> We are leaning more towards using our own tutors instead of other
> company's tutors.  I have several questions, and was wondering if anyone could help me out.
>
>
> *         Do any of you use your own tutors to do your college's online
> tutoring?  If so, how have you structured your program?
>
> *         Do you have a special lab for the tutors to conduct the online
> sessions?
>
> *         Do you allow them to tutor while they are at home or do they
> have to be on campus during operating hours?  If allowed to tutor at
> home, did you issue the tutor a laptop and webcam, if they did not
> have their own?  Did your college provide tech support for the tutor's
> personal computer if it stopped working properly?
>
> *         Do you have "drop in" tutoring by having virtual walk-in hours
> where the tutor waits for someone to ask a question online?
>
> *         Is it made available 24/7?  Basically, if a tutor says they can
> be available at midnight, do you allow that?
>
> *         Did you hire student tutors or "professional" (with at least a
> Bachelor's degree) tutors?
>
> I am sure I am leaving out some other important questions. So, if
> there is any other important details that you think would be
> beneficial, please include them since you have gone through this process.
>
> As always,  thank you very much!
>
>
>
> Danna Baggett
> Apache Tutoring
> Tutoring Services, Director
> 903-510-3114
> [log in to unmask]<mailto:[log in to unmask]>
> Vaughn Library, 2nd floor
>
> Attention: The information contained in this message and/or
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> addressed and may contain confidential and/or nonpublic material. Any
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> any action in reliance upon, this information by persons or entities
> other than the intended recipient is prohibited. If you received this
> in error, please contact the sender and delete the material from any system and destroy any copies.
>
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--
nick.carbone at gmail dot com
http://ncarbone.blogspot.com

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