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Old, but might be of interest....
A65. Rice, R.E., Collins-Jarvis, L. & Zydney-Walker, S. (1999).
Individual and structural influences on information technology helping
relationships. Journal of Applied Communication Research, 27(4),
Getting help in understanding how to use and interpret a new
information system is a crucial organizational and individual
resource. Indeed, both informal and formal sources of information
technology help are expensive and necessary, but largely unidentified,
unmanaged, and underresearched. This study proposes that two types of
factors influence the formation of information technology helping
relationships: individual and structural. Based on a survey of
employees in an organization implementing a new workstation-based
customer database system, the study compares influences on being
sought as an informal source of IT help, and on types of help
(individual or positional) that one seeks. One individual factor (some
forms of computer expertise) and most structural factors (especially
measures of employees? perceived socialization, task interdependence,
and communication networks) exerted weak but significant influences on
employees? IT helping relationships.
[Click here for PDF copy of publication]
Ronald E. Rice
Arthur N. Rupe Professor in the Social Effects of Mass Communication
International Communication Association President 2006-2007
Co-Director, Carsey-Wolf Center
Dept. of Communication, 4005 Social Sciences & Media Studies Bldg (SSMS)
University of California, Santa Barbara, CA 93106-4020
Ph: 805-893-8696; Fax: 805-893-7102
[log in to unmask]; http://www.comm.ucsb.edu/people/ronald-e-rice;
Quoting Eduardo Zamudio <[log in to unmask]>:
> ***** To join INSNA, visit http://www.insna.org *****
> Dear Mark,
> There are some papers that dig in R&D expert selections. One of them make
> use of social network information and ontologies for expert recommendation.
> Could be an approximation to what you are looking for.
> 2015-05-29 17:00 GMT-03:00 Lubell, Mark <[log in to unmask]>:
>> ***** To join INSNA, visit http://www.insna.org *****
>> Dear SocNet:
>> I?m looking for a couple of key papers that show how people can use their
>> social network ties to identify prestigious and/or expert individuals,
>> where they might go for information. Note I?m not talking about using
>> centrality or some other measure where the analysis picks out the
>> individuals. Rather, I?m interested in this from the perspective of the
>> individual. For example, if I want to know something about a new topic,
>> how would I leverage my social networks to find the best person?
>> Thanks, Mark
>> Mark Lubell, Ph.D.
>> Department of Environmental Science and Policy
>> One Shields Avenue
>> University of California, Davis
>> Davis, CA 95618
>> *Email: [log in to unmask] <[log in to unmask]>*
>> *Center for Environmental Policy and Behavior:
>> *Personal Homepage: http://www.des.ucdavis.edu/faculty/lubell/
>> *Twitter: @EnvPolicyCenter*
>> *Phone: 530-752-5880*
>> *Fax: 530-752-3350*
>> *Office: 2146 Wickson Hall*
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> *Lic. Eduardo Zamudio*
> *Instituto Superior de Ingenierķa del Software Tandil. Unidad Ejecutora del
> *Universidad Nacional del Centro de la Provincia de Buenos Aires*
> SOCNET is a service of INSNA, the professional association for social
> network researchers (http://www.insna.org). To unsubscribe, send
> an email message to [log in to unmask] containing the line
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