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Re: your mail


Deb Sawoscinski <[log in to unmask]>


Open Forum for Learning Assistance Professionals <[log in to unmask]>


Wed, 21 Jan 1998 12:51:56 -0500





TEXT/PLAIN (26 lines)

At our community college, we inform the student of the grievance process
and let them take it from there since it is they who have the grievance.
Most of them don't read the catalog and aren't aware of the process (much
less that there is one!).
Deb S.
Lake Michigan College

On Fri, 16 Jan 1998, Elizabeth Bergman wrote:

> What do you do when you receive a serious complaint about a professor or
> when the same complaint about a professor is repeated by several students?
> At our learning center, as with most of you, I am sure, we have heard
> plenty of whining about assignments, teaching styles, etc. We have always
> redirected the students to the task at hand. However, there were rare
> occasions when the complaint was so serious that the students wanted to
> know the procedure and hierarchy for making a formal complaint (see the
> department chair, and then, if necessary, talk to the Dean of Academic
> Affairs).
> We do not have a mechanism for our learning center to report complaints to
> Academic Affairs because we want to maintain a good working relationship
> with faculty.
> How does your learning center handle complaints?

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