Assertiveness expectations and training is part of our tutor training program. I am very specific as to when and where assertiveness is needed when on the job. We do look for this characteristic in the hiring process and also rate it during the tutor evaluation process. -----Original Message----- From: June Haynes [mailto:[log in to unmask]] Sent: Thursday, March 16, 2000 10:09 AM To: [log in to unmask] Subject: (no subject) Help!! Repeatedly my tutors ask me, "why our students won't ask for help when they come into our Lab." I have given them explanations of low self esteem and others. My tutors are not assertive in making the connection with our students. How to I get them comfortable with doing this. Thanks for any help!