I have to agree with Steve on this.... If BMS has provided the service they were contracted to provide (freeze drying the records) and they have incurred the cost, your firm SHOULD be obligated to pay thse costs prior to obtaining their records. Your firm's contention that there may be some "discrepancy in the billing and the cost shouldn't be paid until that is settled" makes no sense. That is a completely independent issue and would be dealt with independent of the costs for services rendered. BMS (and other firms in the business of Disaster Recovery) typically request prospective clients to complete either a self inventory and records assessment or will (for a fee) perform this inventory during an onsite interview and assessment of your facility. The purpose of this is to "assist them to assist you" in the event you need to call upon them to provide the services they're contracted to provide. Larry Larry Medina Advanced Records Management PO Box 3305 Danville, CA 94526-9505 Phone and FAX 925.820.9144 E-Mail [log in to unmask] "Providing Solutions to Paper Pollution for Over 25 Years"