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We have three pieces of the distance learning environment: tutoring, study skills web site and online reading and study skills classes. Tutoring is staffed by the tutoring center - we use a web conferencing system instead of individual email, which means that the messages are answered publically, so all can see the information. We do not contract out email responsibilities. On our Learning Center web page, there is a button to the studyweb site. (http://studyweb.chemeketa.edu) We do not have chat rooms per se, because this implies synchronous contact, which is difficult for both student and tutor. However, our web conferencing software DOES include a chat feature, so if student and tutor wanted to communicate syncrhonously they could do so. As an online instructor, I use this feature for office hours. (Web conferencing software is WebBoard by O'Reilly). Paradise Valley Community College does have tutoring by discipline area. The faculty have designed the web site and the tutors run it. The licensing fees for computer tutorial software so far has been prohibitive that we have not done this. Nor have we figured out the logistics. Instead we offer online workshops and classes: developmental reading, study skills and vocabulary. Lucy MacDonald Chemeketa Community College http://bbs.chemeketa.edu to see Chemeketa Online Salem, OR If your college has a distance learning tutoring process in place, I would appreciate knowing how you handle distance learning requests for academic tutoring. Do the staff in your Learning Centers answer this e-mail? Do you contract out the e-mail responsibilities? Do you have a tutoring help button your web site that refers students to outside tutoring help? (possible list of sites) Do you have chat rooms for certain disciplines? Can a distance learning student log on to your school's server(s) and access computer tutorial programs that you have purchased? Do you contract out distance learning tutoring? Have you put into place any other solutions that might be useful to me to take back to the committee? In a message dated 10/24/00 5:49:33 AM, [log in to unmask] writes: << Good afternoon, I am the Learning Center manager for Florida Community College at Jacksonville, Kent Campus. The college is putting together a comprehensive plan to offer all academic student services on line for distance learning students. This will include the Learning Center, which currently provides one-one-one walk in academic tutoring services, computer tutorial access, and regular internet/word-processing access to enrolled students. If your college has a distance learning tutoring process in place, I would appreciate knowing how you handle distance learning requests for academic tutoring. Do the staff in your Learning Centers answer this e-mail? Do you contract out the e-mail responsibilities? Do you have a tutoring help button your web site that refers students to outside tutoring help? (possible list of sites) Do you have chat rooms for certain disciplines? Can a distance learning student log on to your school's server(s) and access computer tutorial programs that you have purchased? Do you contract out distance learning tutoring? Have you put into place any other solutions that might be useful to me to take back to the committee? As you can see, I am open to any suggestions, and I am very interested in what works for you. Thank you in advance for any information. I have been an interested observer on this list for a year, and this is my first question. My direct e-mail is below if you would like to respond directly to me and not the list. Thank you. Sibley Maddox, Learning Center Manager, Kent Campus Florida Community College at Jacksonville Jacksonville, Florida [log in to unmask] Thank you. You may reach me at 904-381-3576 or [log in to unmask] >>