I have been reading the responses to the AccuTrak thread and the part that
bothers me is that the vendor chose to use this media to discuss business
with a client, not to professional.  Also, the vendor basically "bashed" the
customer during one discussion, which is uncalled for and does not serve the
purpose of the listserv.

Our Student Success Center purchased AccuTrak and are planning to implement
it during Spring 2001, so I have a great interest in this thread. I hope
that anyone on the listserv who uses AccuTrak can still provide insight into
their experiences with the software.

Karyn Schulz

-----Original Message-----
From: Barbara Speidel-Haughey [mailto:[log in to unmask]]
Sent: Monday, December 04, 2000 1:33 PM
To: [log in to unmask]
Subject: Re: accutrack et al.

Well stated, Jan.  If we aren't honest with one another then the value of
the listserv is nil.  I am consistently impressed with the professionalism
of the responses of the participants.  Feedback on specific programs is just
that--professional input.  If vendors' feelings are hurt, so be it.  Without
such feedback, how else are they to improve their products to meet the needs
of those of us for whom these materials are intended?

Barbara J. Speidel, Director of Learning Assistance Services
 and Interim Administrator for the LRC
Southwestern College * 900 Otay Lakes Road * Chula Vista, CA 919l0
E-mail: [log in to unmask] * Fax: 619.482.6540

> ----------
> From:         Jan Norton
> Reply To:     Open Forum for Learning Assistance Professionals
> Sent:         1, December 2000 6:21 PM
> To:   [log in to unmask]
> Subject:      Re: accutrack et al.
> I like this listserv as a means of getting relevant information and the
> gut-honest response of fellow professionals.  Given the realities of
> budgets,
> specific expertise, timelines, etc., we need to be able to ask questions
> about
> products and services, and receive in return useful, honest experiences
> and
> suggestions from colleagues.  We're mature enough to take everything with
> sufficient grains (or tonnage) of salt.  Nevertheless, should we be faced
> with
> sales pitches on the listserv, or defenses by promoters, or fears about
> offending companies, or whatever?  In the brief moments since I posted my
> note
> about seeking help from one's own campus computer services, I have
> received
> several private notes -- to me, not LRNASST -- about problems and
> complaints
> with Accutrack.  Isn't that EXACTLY the kind of information we owe to
> fellow
> professionals??  Yet I think we're not sharing that information freely
> when we
> see that our posts are going to yeild responses we aren't wanting.
> Give me instead the honest and civil exchange that has been occurring
> about
> tutor training videos, sans the sales pitches.  Hasn't LRNASST tried to
> keep
> the list free of promoting by vendors, authors, and others who clearly
> benefit
> from their own promotings?
> Jan Norton, Director
> Center for Academic Support
> Missouri Western State College
> St. Joseph, MO  64507
> (816) 271-4536