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Richard,

It seems someone else experienced something similar to us

At 02:04 PM 12/4/00 -0500, you wrote:
>We also purchased the software. I think it has great possibilities but we
>ran into a lot of "bugs". One of the problems that we had was that we didn't
>discover the glitches until we began entering actual tutor name and
>schedules. This could not be done until the second week of school because we
>didn't have the info to enter until then. The software locked up frequently
>and we simply didn't have time to work out bugs and operate the tutoring
>labs!
>
>I did not find the software to be user-friendly. I am pretty familiar with a
>variety of software programs and I found it difficult to work with. How
>could I expect students who were unfamiliar with it to come in, find a tutor
>and make an appointment?! When I expressed my disappointment that it was not
>more user-friendly, I was informed that a lot of centers hire a proctor to
>operate the computer with Accutrack on it. I was not satisfied with that
>response. When we spent $2,000 on software I expected it to be bug-free. If
>we were beta testing a system, it would be different.
>
>We finally resorted to our tried and true paper system for this semester. I
>believe we are going to try a newer version for Spring semester. I am naive
>enough to hope this will work better :-)
>
>Sue Knight
>Coordinator of Tutorial Services
>Note my new office hours:
>Mon, Wed, Thurs   8:30-4:30
>SDC207
>[log in to unmask]
>Phone  607.587.4121
>Fax  607.587.3210
>Alfred State College
>Alfred, NY  14802
>
>
>-----Original Message-----
>From: Schulz, Karyn [mailto:[log in to unmask]]
>Sent: Monday, December 04, 2000 1:37 PM
>To: [log in to unmask]
>Subject: Re: accutrack et al.
>
>
>I have been reading the responses to the AccuTrak thread and the part that
>bothers me is that the vendor chose to use this media to discuss business
>with a client, not to professional.  Also, the vendor basically "bashed" the
>customer during one discussion, which is uncalled for and does not serve the
>purpose of the listserv.
>
>Our Student Success Center purchased AccuTrak and are planning to implement
>it during Spring 2001, so I have a great interest in this thread. I hope
>that anyone on the listserv who uses AccuTrak can still provide insight into
>their experiences with the software.
>
>Karyn Schulz
>CCBC ESSEX
>
>
>-----Original Message-----
>From: Barbara Speidel-Haughey [mailto:[log in to unmask]]
>Sent: Monday, December 04, 2000 1:33 PM
>To: [log in to unmask]
>Subject: Re: accutrack et al.
>
>
>Well stated, Jan.  If we aren't honest with one another then the value of
>the listserv is nil.  I am consistently impressed with the professionalism
>of the responses of the participants.  Feedback on specific programs is just
>that--professional input.  If vendors' feelings are hurt, so be it.  Without
>such feedback, how else are they to improve their products to meet the needs
>of those of us for whom these materials are intended?
>
>Barbara J. Speidel, Director of Learning Assistance Services
> and Interim Administrator for the LRC
>Southwestern College * 900 Otay Lakes Road * Chula Vista, CA 919l0
>E-mail: [log in to unmask] * Fax: 619.482.6540
>
>
>
>> ----------
>> From:         Jan Norton
>> Reply To:     Open Forum for Learning Assistance Professionals
>> Sent:         1, December 2000 6:21 PM
>> To:   [log in to unmask]
>> Subject:      Re: accutrack et al.
>>
>> I like this listserv as a means of getting relevant information and the
>> gut-honest response of fellow professionals.  Given the realities of
>> budgets,
>> specific expertise, timelines, etc., we need to be able to ask questions
>> about
>> products and services, and receive in return useful, honest experiences
>> and
>> suggestions from colleagues.  We're mature enough to take everything with
>> sufficient grains (or tonnage) of salt.  Nevertheless, should we be faced
>> with
>> sales pitches on the listserv, or defenses by promoters, or fears about
>> offending companies, or whatever?  In the brief moments since I posted my
>> note
>> about seeking help from one's own campus computer services, I have
>> received
>> several private notes -- to me, not LRNASST -- about problems and
>> complaints
>> with Accutrack.  Isn't that EXACTLY the kind of information we owe to
>> fellow
>> professionals??  Yet I think we're not sharing that information freely
>> when we
>> see that our posts are going to yeild responses we aren't wanting.
>>
>> Give me instead the honest and civil exchange that has been occurring
>> about
>> tutor training videos, sans the sales pitches.  Hasn't LRNASST tried to
>> keep
>> the list free of promoting by vendors, authors, and others who clearly
>> benefit
>> from their own promotings?
>>
>> Jan Norton, Director
>> Center for Academic Support
>> Missouri Western State College
>> St. Joseph, MO  64507
>> (816) 271-4536
>>
>