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At 06:03 PM 6/12/01 -0400, you wrote:
>Dear Mike,
>
>I agree with Sandie--an online tutoring coordinator should indeed have
>consistent and clear written communication skills as well as experience with
>Excel and other such programs.  Depending on how involved the technology
>department is, web design and publishing skills may also be important (as
>Sandie mentions).  Given my experience with online education, I have a
>number of additional suggestions:
>
>Education
>1.      Advanced degree in field of education or related field with emphasis
>on technology and learning.
>
>Experience
>1.      It might also be extremely beneficial for an online tutoring
>coordinator to have broad knowledge about the field of Internet-based
>education: the theoretical foundations of online learning as well as the
>practical implications of developing and delivering such programs.  Given
>that online tutoring comes in many different shapes and sizes (including,
>real-time, near-real-time, asynchronous, drop-in, pre-scheduled, one-to-one,
>small group etc. etc.), experience with a variety of different modalities
>and an understanding of the ways in which modality influences pedagogy,
>seems essential.
>
>2.      Along these lines, a coordinator should have experience with or be
>interested in developing and implementing online tutoring training programs
>that a) identify some of the distinctive qualities of online tutoring, and
>b) allow tutors to develop a practical pedagogy of their own in online
>contexts.  Specifically, we've found that online tutoring requires very
>different strategies and skills than those employed in face-2-face tutoring
>sessions.  As such, new tutors need to train and practice in online
>environments before they are comfortable working with students.  The
>coordinator needs to be able to design a program in which tutors hone these
>skills through an iterative and self-reflective process of development.
>
>3.      Given the newness of the field and our understanding of the
>phenomenon of online tutoring, the coordinator also needs to explore
>tutoring processes and student learning and then adapt training and on-going
>tutor development accordingly.
>
>4.      Depending on how your program is organized, it may be the case that
>the coordinator will have to manage tutors online and from a distance.
>Needless to say, issues such as scheduling, pay, evaluations, and
>accountability etc. are sometimes more challenging when tutors don't meet in
>or work from the same physical location.  Experience with creating a high
>support, high expectation community of tutors via the Internet is of utmost
>importance.
>
>Personal Qualities
>1.      Flexibility/patience with technology: inevitably, problems with
>technology will arise.  Sometimes, servers will be down, platforms won't be
>working properly, tutors and students will get disconnected in the middle of
>synchronous sessions etc.  To a certain extent, the coordinator needs to be
>able to trouble shoot these situations.  Perhaps, more importantly though,
>the coordinator needs to be able to cope (sometime very creatively!) with
>these situations even if there are no apparent or immediate answers.
>Moreover, the coordinator also needs to be able to calm frustrated tutor and
>student nerves at such times.
>
>2.      Empathy: in our experience, we've found that both tutors and
>students (no matter how technologically savvy) have some anxiety about using
>technology to facilitate learning interactions.  A coordinator needs to
>address these problems in a highly supportive way.  Creating 'orientation'
>programs for students and tutors that address the affective concerns of
>using technology may be important.
>
>
>My final comment is a bit obvious - but I'll mention it anyway... The
>coordinator needs to have an intrinsic interest in Internet-based education.
>In our experience, we've found that individuals can only assess their
>interest after they've had extensive experience working in this medium.
>Some individuals who expect to thrive online find they do not, while others
>who begin with skepticism, find they do thrive in this online medium.
>Hence, it's of extreme importance that a coordinator is broadly supportive
>of this medium as a supplemental way of making learning accessible to
>students.
>
>I'd be happy to address any other issues with you on the list or privately.
>
>Warmest Regards,
>Christa
>
>Christa Ehmann
>Vice President of Education
>SMARTHINKING
>1819 Pennsylvania Avenue NW  Suite 810
>Washington, DC  20006
>phone: 202-543-5034 ext. 205
>fax: 202-543-5589
>[log in to unmask]
>
>
>
>-----Original Message-----
>From: Sandie Miller [mailto:[log in to unmask]]
>Sent: Monday, June 11, 2001 1:16 PM
>To: [log in to unmask]
>Subject: Re: On-line tutoring coordinator
>
>
>Hi Mike,
>
>An on-line tutoring coordinator should have excellent written communication
>skills because that is the medium which he/she will use the most when
>communicating with tutors and tutees. Another important item is to find
>someone
>who is very responsive and can also communicate that through the written
>word.
>This person will often be the first contact for the on-line student
>requesting a
>tutor. The response should be warm, immediate, and to the point. Asking a
>lot
>more questions puts students off. Make your request form get those answers
>ahead
>of time so that when the human connection is made, it's immediately
>workable.
>
>If your tutor requests are made through a website, it is appropriate that
>they
>have some web design and publishing skills (to keep it updated) and/or at
>least
>know the mechanics of using it. It is also helpful if they know Excel in
>which
>to keep the statistics for you. You'll want to keep track of usage because
>it
>will probably take off. Ours did. We also use an Excel spreadsheet to keep
>track
>of the on-line tutors' hours. The tutors can just e-mail it in for the pay
>period.
>
>Hope this helps.
>
>Take care,
>Sandie Miller,
>Director LACs & Support Services,
>Atlantic Cape Community College
>
>"Prutsman, Michael" wrote:
>
> > All,
> >         We are trying to write a job description/announcement for a
> > Coordinator of On-Line Tutoring.  We are looking for any input from those
>of
> > you who might have done something similar in the past.  Hoping for input
>as
> > to the education/experience/personal qualities that we should be looking
>for
> > in a candidate.  Any help will be greatly appreciated.  Thanks!
> > Mike
> >
> > Michael J. Prutsman
> > On-Line Peer Tutoring Coordinator
> > Hunter Student Development Center
> > Alfred State College
> > Alfred, NY 14802
> > phone: (607) 587-4120
> > fax: (607) 587-3210
> > e-mail: [log in to unmask]
I am out of my office until Monday, June 18.  I will review my emails when
I return.

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==-=-=-==-=-
Dr. Julia N. Visor, Coordinator
University Center for Learning Assistance
Assistant Professor of English
Illinois State University
Campus Box 4070
Normal IL  61790-4070
ph 309.438.7100
visit the UCLA webpage:         http://www.ucollege.ilstu.edu/ucla
visit the University College webpage: http://www.ucollege.ilstu.edu