-----Original Message-----
From: Sean Chamberlin [mailto:[log in to unmask]]
Sent: Tuesday, June 19, 2001 3:45 PM
To: [log in to unmask]
Subject: Another Exciting Online Course: Delivering Student Support Online

Please forward as appropriate. All are welcome.

Course title: Delivering Student Support Online

Institution: Fullerton College Professional Academy

Instructors: W. Sean Chamberlin, PhD, Online Coordinator, Fullerton College and YOU!

Term: July 2 to July 27

Fee: None ($0.00)

Course Description: This 3-week online course discusses the vital role of non-academic and academic support in the online environment. As a focal point for our course, we will review and discuss models and examples presented in Ormond Simpson's eloquent book "Supporting Students in Open and Distance Learning" (ISBN 0749430826). Through collaborative projects, participants will develop modules for supporting students in an online environment. The aim here is to develop practical tools that can be immediately applied to supporting online students. The course is conducted in the WebCT courseware environment.

Textbook: You will need to purchase a copy of "Supporting Students in Open and Distance Learning" (ISBN 0749430826) by Ormond Simpson through Amazon.com or Borders.com.

Learning Outcomes: By participating in this course, you will learn:

1) definitions and models for supporting students online

2) the important distinctions between non-academic and academic support

3) qualities and skills instructors need to advise students

4) assessment of student learning skills

5) practical examples for supporting students face-to-face, or via telephone, voice-mail, e-mail, letters, pamphlets, web sites, computer or printed surveys, TV, radio and video

6) examples of student support centers at other institutions

7) how student support can increase student retention and success


Week One, July 2-8: What is student support?

Read Chapters 1,2,12&13: Models and definitions; background to student support; Theories of student support; and Structure, quality and staff development in student support

Assignments: Exam 1; Post answers to discussion questions and respond to other participant postings; form Participant Interest Groups (PIGs) to collaborate in the development of support materials, such as a form letter, pamphlet, student handbook, survey, web resources, powerpoint presentation, video or other practical, tangible materials needed to support students.

Week Two, July 9-15: How can we deliver student support online?

Read Chapters 3,4,5,6&7: Non-academic student support-advising; Academic support-tuition; Delivering student support at a distance; Delivering student support by computer; and Delivering student support face to face

Assignments: Exam 2; Self-assessment survey; Post answers to discussion questions and respond to other participant postings; continue collaborative work to develop student support materials

Week Three, July 16-22: What tools do we need?

Read Chapters 8,9,10,11&14: Student support outside the institution; Learning skills development and student support; Student support for different students; Epilogue-the future of student support in ODL

Assignments: Exam 3; Post answers to discussion questions and respond to other participant postings; continue collaborative work to develop student support materials

Week Four, July 23-27: Examples of online student support

Browse web sites @ Cerro Cosa Community College; Coastline Community College; Foothill-DeAnza Community College; Kentucky Virtual University; the Open University; others as indicated.

Assignments: PIGs presentations due; End-of-course survey; post answers to discussion questions and respond to other participant postings


If you are already registered in Topics for Online Teaching and Learning, Summer 2001, you will be automatically enrolled in this course, unless you indicate otherwise. Use the same username and password and when the course is active, it will appear on your MyWebCT page.

If this is your first time taking an online course with the Fullerton College Professional Academy, then please fill out the Participant Information Form below and e-mail it to Sean Chamberlin, [log in to unmask]

Upon receipt of your registration form, an e-mail will be sent to you with instructions for logging in.

Please delete all information above the **** line before sending your e-mail to register. Thanks!


Fullerton College Professional Academy

Topics in Online Teaching and Learning

Participant Information Form


Please complete the following brief form and return to me via e-mail. This information is being collected so that we may better assist you in this course. Thank you for your cooperation.






Mailing Address:


City/State or Province:




Have you ever taught online? If so, how long?


Have you ever taken an online course? If so, how many?


Rank your experience (1. Beginner, 2. Average, 3. Expert)



Internet surfing:

Computers in general:


Why are you interested in this course?




W. Sean Chamberlin, PhD
Online Coordinator/Assistant Professor
Fullerton College
[log in to unmask]