Double clutching, butter churning, and getting up to turn a T.V. knob
were all things people were in the habit of doing too Steve, but people
don't do them anymore because new things came along with more utility.
There's more to it than being stubborn.  People change when they have
good incentive to do so or when it doesn't make sense not to.

Scanning and workflow for example make much of what is complicated
about managing a lot of paper simple.  Mass document management like
routing, searching, storing, and retrieving files are inherently
difficult with paper and make trogging through workflow design,
indexing, and equipment purchases worthwhile.  But, for things that
paper "the medium" doesn't already complicate, working and taking action
on images just becomes something new and sometimes something extra that
users have to do to conduct the same activities.

Often users with "old habits" just need good justifications for change.
 Being responsive to those needs will go a long way in successfully
implementing new technology in the workplace.

Sam Burns
Business Planner
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Phone: (512) 305-7237

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