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This is only our third semester of doing appointments {in addition to walk-in hours}.  We have a contract that the student must sign when making the appointment in person.  This contract includes items like being on time, canceling appointments with at least 24 hours notice, bringing books & notes, etc.  If a student cancels with less than 24 hours notice, they are warned.  If it happens again, we handle this on a case-by-case basis.

Additionally, if a student is a NO SHOW for an appointment, he/she is given or sent a reminder.  If that same student is a NO SHOW for a second appointment, we do have the option to no longer allow appointments for the rest of the semester.

One thing we do is explain to the students that, if they don't show up for an appointment, someone else cannot be put into that slot and does not get tutoring.  We also tell them that the tutors don't get paid unless they have the appointments.  Luckily, we have had very few problems so far.  Our appointment tutors are very busy so far, so I will have to see how things worked at the end of this semester.

Kathy Gutierrez
Santiago Canyon College
Tutoring Center


-----Original Message-----
From: Oppitz, LouAnn [mailto:[log in to unmask]]
Sent: Tuesday, September 24, 2002 9:34 AM
To: [log in to unmask]
Subject: rescheduling students with tutors


Hi all,

As the peer tutoring coordinator of a community college, one of the problems that I am experiencing this fall is that students are coming back once they have been scheduled with a tutor and telling me that they can't be here at the time they are scheduled and they need a new day and time.  They have had a variety of excuses: my schedule changed, my work schedule changed, my carpool times have changed, I am in class at that time, I must have put down the wrong times I had available, etc.  Has anyone else ever had this problem?  I have a sign hanging up that states for them to consider carefully the hours that they say they are available on their request forms.  In the past I would always have a few change requests but never a many as I have had this fall.  It has become a real headache because of budget cuts, I have less hours to work with for tutoring purposes and then students want a time that is more convenient for them.

I have considered a more automated system of scheduling, but I don't think it would ever work at our school.  There are just too many variables out there when it comes tutor/student scheduling.  Or am I being too flexible with the students?  I figure that the more convienct it is for them the more likely they are to show up for tutoring.

Does anyone else have thoughts on this topic?
LouAnn Oppitz
Peer Tutoring Coordinator
Inver Hills Community College
Inver Grove Heights, MN  55076
(651) 450-8693
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