***** To join INSNA, visit http://www.sfu.ca/~insna/ ***** Hi, I'm looking for references to or anecdotes of business cases for social network analysis (SNA). I'm familiar with research literature that correlates social network properties with a wide variety of performance characteristics -- everything from family planning uptake to high-tech patents. But are there any more direct, documented cases in the area of organizational performace? Something where organizational performace was measured, SNA was applied and indicated changes were made, and then organizational performance increased? thanks much, Doug Bryan [log in to unmask] _____________________________________________________________________ SOCNET is a service of INSNA, the professional association for social network researchers (http://www.sfu.ca/~insna/). To unsubscribe, send an email message to [log in to unmask] containing the line UNSUBSCRIBE SOCNET in the body of the message.