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Knowledge Management, Organizational Memory, and Organizational Learning
Part of the Organizational Systems and Technology Track

at the Thirty-eighth Annual
on the Big Island of Hawaii, January 3 - 6, 2005

Additional conference details are available at:
Additional cluster details are available at:

The Knowledge Management, Organizational Memory, and Organizational
Learning Cluster is the continuation of the eleven-year running mini-track
on Knowledge Management, Organizational Memory, and Organizational
Learning. The research cluster continues to build on the success of last
few years. In fact, last year was unprecedented  30 papers were presented
in 10 sessions to large and enthusiastic audiences. Given the popularity
of KM at HICSS and the increasing interest in KM research in the academic
community, the cluster has been expanded to consist of six mini-tracks
this year.  This Call for Papers is soliciting contributions for all six
of the mini-tracks in the cluster from all areas of knowledge management,
organizational memory, and organizational learning.  Prospective authors
are advised to submit a 150-word abstract for guidance and indication of
interest by March 31, 2004.  Abstracts should be sent to the appropriate
mini-track co-chair or to the cluster co-chairs.  Abstract submittal is
not required but we would appreciate notification of the intent to submit
by March 31, 2004 so that we can plan for reviewers and sessions.  Cluster
Co-chairs are:

Murray Jennex
San Diego State University
(760) 966-0548
FAX: (760) 722-2668
e-mail: [log in to unmask]
e-mail: [log in to unmask]

Dave Croasdell
University of Nevada
e-mail: [log in to unmask]

Foundations of KM: Philosophy, Discovery and Representation
Jim Courtney, Central Florida University, [log in to unmask]
Dianne Hall, Auburn University, [log in to unmask]
Jim Sheffield, University of Auckland, [log in to unmask]

Organizations and researchers continue to show strong interest in the
topic of managing organizational knowledge.  Of particular concern is how
to use information systems to convert tacit knowledge to explicit
knowledge to create an organizational memory, and how to effectively
organize, store, extract, and manage this knowledge to facilitate
organizational learning.  The cluster seeks to integrate researchers
working on theoretical and practical solutions in the areas of knowledge
management (KM), organizational memory (OM), and organizational learning
(OL).  KM and OM address the process of acquiring, creating, distributing
and using knowledge in organizations.  OL is the development of shared
meanings and interpretations.
Possible topics include:

Relationships between KM, OM, and OL
 -- Impacts of KM/OM on organizational/process effectiveness
 -- Organizational culture impacts on the use of knowledge and OM
 -- Global issues for the design, construction, implementation, and use of
KM/OM systems
 -- Integrating KM/OM across the value chain
 -- Developing processes and systems for transferring, storing,
integrating, and managing knowledge
 -- Distributed KM
 -- Methodologies, tools, processes, technologies for developing KM/OM
 -- Case studies of KM/OM systems
 -- Cognitive approaches to KM, OM, and OL
 -- Enablers of KM, OM, and OL

Knowledge Flows: Knowledge transfer, sharing and exchange in organizations

K.D. Joshi, Washington State University, [log in to unmask]
Mark Nissen, Naval Postgraduate School, [log in to unmask]
Joe Brooks, Western Connecticut State University, [log in to unmask]

Knowledge flows occur between individuals, among groups of individuals,
and between organizations. This mini-track focuses on examining the nature
and role of knowledge flows (e.g., knowledge transfer and knowledge
sharing) among entities. Technical, managerial, behavioral,
organizational, and economic perspectives on knowledge flows are

Potential topics include:
 -- Characterizing the nature of knowledge flows.
 -- Design of information and communication systems that facilitate
knowledge transfer and sharing.
 -- Technical challenges and solutions in the development and
implementation of systems that facilitate knowledge flows.
 -- Managerial and organizational challenges and solutions in
institutionalization and implementation of processes and activities that
facilitate knowledge flows.
 -- Intra and inter-organizational processes for effective leverage of
knowledge through knowledge transfer and sharing.
 -- Enablers and inhibitors of knowledge sharing and knowledge transfer
 -- Effects of national, professional, and organizational cultures on
knowledge transfer and knowledge sharing.
 -- Knowledge transfer and sharing behaviors within emergent
organizational forms such as virtual communities.
 -- Role of information and communication technologies in managing
knowledge flows.
 -- Knowledge reuse in organizations.
 -- Organizational and economic incentive structures for knowledge sharing
and use.
 -- Knowledge acquisition and transfer processes
 -- Knowledge transfer enablers
 -- Organizational culture affects on knowledge transfer

KM/OM Implementation and Other Issues

Murray Jennex, San Diego State University, [log in to unmask]
Dave Croasdell, Washington State University, [log in to unmask]
Stefan Smolnik, University of Paderborn,
[log in to unmask]

Research into successful knowledge management and organizational learning
implementations indicate that these initiatives require sound
understanding of organizational culture, social interactions, and
communication. To create learning organization requires a cultural shift
in individuals and organizations. Before successful systems can be
implemented to support knowledge management and organizational learning,
appropriate cultural foundations must be established. This may necessitate
cultural change initiatives. This mini-track explores research into
strategies and stories that relate to these cultural initiatives. In
addition, the track will be used to explore the identifying the bodies of
knowledge that define the current state of research in knowledge
management, organizational memory, and organizational learning.

Potential topics include:
 -- Case studies of knowledge management and organizational memory systems
 -- Effectiveness of knowledge management/organizational memory systems
 -- Other issues affecting the design, construction, implementation, and
use of knowledge management/organizational memory systems
 -- Knowledge management/organizational memory systems for small and
medium enterprises
 -- Methodologies and processes for developing Knowledge
Management/Organizational Memory Systems
 -- Global issues in knowledge management, organizational memory, and
organizational learning
 -- Knowledge management strategy
 -- Organizational effectiveness due to knowledge
management/organizational memory/ organizational learning and knowledge
and organizational memory use
 -- Knowledge management, organizational memory, and organizational
learning metrics

Information and Communication Technologies in Support of KM/OM/OL

Saonee Sarker, Washington State University, [log in to unmask]
Susan Gasson, Drexel University, [log in to unmask]
Caroline Haythornthwaite, University of Illinois, [log in to unmask]

This mini-track looks at technical issues and tools for building and
supporting knowledge management, organizational memory, and organizational
learning systems including the use of information and communication
technologies (ICTs) to support the sharing of knowledge between
individuals, groups, and organizations in a variety of contexts (e.g.,
collocated, distributed nationally or internationally). In addition, we
welcome studies with implications on social/technical design of systems
enabling knowledge sharing.  We encourage papers that explore the role of
information and communication technologies (e.g., knowledge management
systems, digital libraries, online learning environments, intranets, etc.)
in mediating/facilitating knowledge sharing.  Papers that present
alternatives to the knowledge-based systems concepts of knowledge
"codification" and "transfer" are also of interest.

Possible paper topics include:
 -- How ICTs affect knowledge sharing:
 -- Knowledge characteristics in ICT-mediated collaboration:
 -- ICT design attributes that facilitate or constrain effective knowledge
 -- The role of ICTs in facilitating collaborative work.
 -- Tools and technologies for developing KM/OM/OL oriented Systems
 -- Issues related to the capture, storage, search, retrieval, and use of
knowledge and organizational memory
 -- Development and use of taxonomies, ontologies, and knowledge/topic
 -- Development and implementation of Knowledge networks
 -- Developing processes and systems for visualizing knowledge

Managing Knowledge in Software Development

Anandhi Bharadwaj, Emory University, [log in to unmask]
Amrit Tiwana, Georgia State University, [log in to unmask]

Software development is a knowledge intensive process that involves
assimilation and integration of a variety of specialized business,
application domain, and technical knowledge.  Much of this knowledge is
fragmented across organizations and functions, raising interesting
challenges to which many of the chronic problems of systems development
can be traced. Integration of such knowledge is necessary to bring it to
bear in formulating an appropriate software design, both within and across
projects. While the importance of KM in software development is implicitly
recognized, systematic and rigorous research on the topic is sparse. The
proposed mini-track focuses on knowledge management in the context of
software development.

Potential topics include:
 -- Organizing for KM in software development
 -- Case studies of knowledge management in software development
 -- Empirical studies of knowledge management in software development
 -- Knowledge search and transfer across organizational boundaries
 -- Communities of practice in software development
 -- KM in open-source software projects
 -- Tools and technologies to facilitate KM in software development
 -- KM in outsourcing partnerships
 -- Enablers and barriers to KM in software development

Customer Knowledge Management

Lutz Kolbe, University of St. Gallen, [log in to unmask]
Malte Geib, University of St. Gallen, [log in to unmask]

Customer Knowledge Management (CKM) is the application of Knowledge
Management (KM) instruments and techniques to support the exchange of
knowledge between an enterprise and its customers.  Four aspects
distinguish CKM instruments: content, competence, collaboration and
composition.  CRM processes can be considered knowledge-oriented processes
where knowledge intensity and process complexity are strongly correlated
characteristics.  This mini-track integrates research in customer
relationship management and knowledge management. We encourage paper
submissions from researchers and practitioners discussing a broad range of
topics combining those two areas.  Knowledge flows in CRM processes can be
classified into three categories: knowledge for customers, about
customers, and from customers.  Managing these different knowledge flows
is a critical challenge and crucial for companies success in the market.

Possible paper topics include:
 -- Process and information systems architectures for customer knowledge
 -- Improving CRM using KM
 -- KM instruments and tools for marketing, sales, and service processes
 -- Use of customer knowledge collected in marketing, sales, and services
 -- Best practices and case studies of customer knowledge management
 -- Real-time knowledge management for service and sales
 -- Innovative technologies for the support of knowledge exchange in
customer-oriented processes
 -- Integration of CRM and KM with strategy and process

Additionally, the below mini-track is cross listed with the KMOMOL
Distributed Knowledge Management (Part of the Collaborative Systems Track)

Roberto Evaristo, University of Illinois, Chicago, [log in to unmask]
Kevin Desouza, University of Illinois, Chicago, [log in to unmask]
Yukika Awazu, YA Research & Solutions, Chicago,
[log in to unmask]

The goal of this track is to explore the notion of managing knowledge in
todays distributed environment. Specifically, we are interested in papers
that explore issues, challenges, and case studies of sharing and
leveraging knowledge using new advances in protocols, approaches or
technology in a distributed, collaborative, virtual, or global context. We
are especially interested in novel approaches to traditional barriers
associated with managing knowledge.  Moreover, we welcome not only
empirical or theory testing papers but also frameworks, theory building
papers or papers that describe working distributed knowledge management

Potential topics include:
 -- Distributed Project Management and its Implications on Knowledge
 -- Context Issues in Global Knowledge Management Systems
 -- Virtuality in Organizations and its Effects on Collaborative Knowledge
 -- Mobile Databases and Wireless Applications for Knowledge Management
 -- Ubiquitous & Pervasive Computing for Distributed Knowledge Management
 -- Knowledge Management in Heterogeneous and Distributed Systems
 -- Strategic Issues in Managing Knowledge in the Networked Economy
 -- New Knowledge Sharing Protocols or Applications

March 31, 2004  Abstracts submitted for guidance and indication of
appropriate content.
June 15, 2004   Full papers submitted to the HICSS Submission System.
        Contact minitrack chairs for submission instructions.
August 15, 2004 Notice of accepted papers sent to Authors.
September 15, 2004      Final papers sent to minitrack chairs for review
October 1, 2004 Accepted manuscripts submitted to HICSS submission system
        Authors must be registered for the conference by this date

1. Contact the Minitrack Chair in advance for specific submission
Otherwise, submit an electronic version of the full paper, consisting of
no more than 25 double- spaced pages, including diagrams, directly to the
HICSS Submission System.  (NOTE: The final paper must be NO MORE THAN 10
pages, double-column, single spaced.)

2. Do not submit the manuscript to more than one Minitrack.  Papers should
contain original material and not be previously published, or currently
submitted for consideration elsewhere.

3. Each paper must have a title page to include title of the paper, full
name of all authors, and complete addresses including affiliation(s),
telephone number(s), and e-mail address(es).

4. The first page of the manuscript should include only the title and a
300-word abstract of the paper.


Ralph Sprague, Conference Chair
Email:  [log in to unmask]

Sandra Laney, Conference Administrator
Email:  [log in to unmask]

Eileen Dennis, Track Administrator
Email: [log in to unmask]

For the latest information; visit the HICSS web site at:

Hilton Waikoloa Village (on the Big Island of Hawaii)
425 Waikoloa Beach Drive
Waikoloa, Hawaii 96738
Tel: 1-808-886-1234
Fax: 1-808-886-2900

NOTE:  December 1 is the deadline to guarantee hotel room reservation at
conference rate.

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