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***** To join INSNA, visit http://www.sfu.ca/~insna/ ***** Hi Wendi. Lots of references on how networks affect performance (see annotated bibliography by Brass at http://www.analytictech.com/networks/Brass_consequences.doc ), but fewer about how network *analysis* affects performance, since this is mostly done by consultants. Even so, there are a few accounts out there. I'll skip the self-references and suggest this idea you might not have thought of: Doing a social network analysis is a technical approach to what many managers do informally, which is to understand the networks around them. So let's equate them. Now, there is a literature on how people vary in their understandings of networks (see the work by Krackhardt, Casciaro, Kumbasar, Brewer etc) and I think some of this literature discusses the consequences for the manager and potentially the organization of having a better understanding. See in particular Krackhardt's HBR piece and his account of the failure to unionize silicon systems (in the nohria book). steve Steve Borgatti Organization Studies Dept Boston College Fax: 978 456 7373 Tel: 617 552 0450 E-mail: [log in to unmask] -----Original Message----- From: Backler Wendi [mailto:[log in to unmask]] Sent: Sunday, August 29, 2004 11:26 AM To: [log in to unmask] Subject: SNA and Organizational Performance Hi Steve Hope this email finds you well and that you have had a great summer. Been a while since we have been in touch. I am currently working with Philip Evans to pull together recent articles or studies that have been done which demonstrate how Social Network Analysis has been used to improve organizational performance. We are looking for work where there has been a demonstrable/measurable impact on organizational performance. Was wondering if you had any thoughts.... I have spent a fair amount of time searching already, and have found a lot of material which talks about how SNA can be used in an organizational context to diagnose problems, but most of the work does not include specific references to measurable improvements in performance. Any suggestions you can provide would be much appreciated. Best regards, Wendi PS. I am planning to post a query on Socnet... This e-mail message may contain confidential and/or privileged information. If you are not an addressee or otherwise authorized to receive this message, you should not use, copy, disclose or take any action based on this e-mail or any information contained in the message. If you have received this material in error, please advise the sender immediately by reply e-mail and delete this message. Thank you. _____________________________________________________________________ SOCNET is a service of INSNA, the professional association for social network researchers (http://www.sfu.ca/~insna/). To unsubscribe, send an email message to [log in to unmask] containing the line UNSUBSCRIBE SOCNET in the body of the message.