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Hi Chrisa: We permit 2 no-shows (not including the first meeting where a message or voicemail may have gone astray, so I guess it's technically 3), and then terminate the tutoring arrangement. We also urge tutees to not cancel more than 4 times (cancellations require more than 12, preferably 24, hours notice), and then I try to have a talk with them. Last minute cancellations (less than 1 hour) are considered no-shows. When a student comes in the Tutoring Center to sign up for a tutor, we discuss with them our "Student Responsibilities for Tutoring Sessions" form which includes all of this information and a few other points. They are asked to sign this form in agreement and they receive a copy and a copy goes in their file. We stress the no-show and cancellation policy more than any other. If they don't show up and we have cancel their tutoring arrangement, and they still wish to have appointment tutoring, they have to talk with me, and are required to pay a $10 fine. The policy states all of this clearly. For no-shows, we ask our tutors to wait 15-20 minutes for their tutee (unless it was a last minute cancellation) and they are paid for 1/2 hour. We have half-page absence forms that the tutors fill out with spaces for them to indicate how much cancellation notice they received or if it was a complete no-show. These absences are tabulated on our tutoring roster and the forms are kept in the students' files. It's always an awkward situation; the tutees who don't show up are so often the ones that most need the help, so I hate terminating their tutoring arrangement. But then again, we spent almost $300 last semester in no-show wages. That really hurts. Hope this helps! Kate Kate Jakobson, Director Tutoring and Student Success Kirtland Community College 989.275.5000 x 211 -----Original Message----- From: Open Forum for Learning Assistance Professionals [mailto:[log in to unmask]] On Behalf Of Hotchkiss, Chrisa Sent: Friday, March 24, 2006 6:05 PM To: [log in to unmask] Subject: no shows/last-minute cancellations Hello all. Happy Friday! I'm wondering how you deal with students who cancel appointments with tutors at the last minute or don't show up at all and don't call to cancel. Do you revoke their tutoring privileges after two no-shows, for example, do you ask students to pay the tutor, or. . .? And how do you enforce the policy? Also, and perhaps more importantly, do you still pay your tutors when their tutees don't show up or when they cancel at the last minute? What kind of policies are you using? Thanks for your help. Chrisa Hotchkiss Director of Learning Services Dominican University of California ~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to change your subscription options (including subscribe/unsubscribe), point your web browser to http://www.lists.ufl.edu/archives/lrnasst-l.html To contact the LRNASST-L owner, email [log in to unmask] ~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to change your subscription options (including subscribe/unsubscribe), point your web browser to http://www.lists.ufl.edu/archives/lrnasst-l.html To contact the LRNASST-L owner, email [log in to unmask]