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Chrisa,

We had tutoring strictly by appointment until about 5 years ago.  We
found it inefficient too often students did not show up for their
schedule appointments.  We have a walk-in Math and Science Center and a
walk-in Writing Center which are open Monday-Thursday 8 a.m. - 8 p.m.
and Friday 8 a.m. - 12 noon.  We are CRLA certified and hold tutor
training on Friday afternoons. 

We staff the Writing Center based on the day and time.  During early
morning and evening, we generally have only one tutor.  The busyness of
the days of the week also vary by semester.   We have 2-3 tutors on the
floor during the busier times.  Math & Science is similar, though we
must also attempt to cover the range of math and sciences with our
variously qualified tutors.  Math is always covered during our open
hours though subjects like Chemistry and Biology will not have 100%
availability during our open hours.  We post a schedule outside of each
center with a corresponding list detailing what subjects each tutor
tutors.  If a tutor can also assist with a foreign language, accounting,
etc., class, they will work in the walk-in center with these students.
We do offer tutoring in music theory, foreign languages, business
subjects, drafting, and several other topics by appointment.  We do this
due to low demand for assistance.

When tutors are staffing the walk-in center, their first priority is
always the students.  In Math & Science, tutors often work with several
students at once.  Students rarely spend more than one hour in this
center.   In the Writing Center, conferences take approximately 20
minutes each, and students rarely have to wait very long.  When we are
busy such as around mid-term, we will write incremental times on the
board so a student may come in, take a slot, and return in 30 minutes to
an hour.  If tutors are not working with students, they study the texts,
read research, and assist with filing other housekeeping duties.  We
like to allow each tutor to adopt a large project which they will work
on for several weeks or throughout the semester.  Several examples would
be an APA PowerPoint, content area handouts, or a center newsletter.
Veteran tutors are also involved in tutor training so part of their job
may be to develop or assist with a training session.  We also use our
walk-in tutors to make classroom visits to market our services.

This semester, we began a walk-in Accounting Lab which we have located
in the School of Business building which outside our tutoring area.  We
currently staff this lab with one tutor for 18 hours a week.  Our tutor
recently graduated with an A.A.S. in Accounting so she is able to help
everyone who walks in the door.  We hope to expand this lab down the
road.

I hope this helps.  Please feel free to contact me at
[log in to unmask] if there is anything I can do for you.  We've
been doing this for a while, but are always still learning.

Susan Grimes
Tutor Program Coordinator
San Juan College
Farmington, NM




-----Original Message-----
From: Open Forum for Learning Assistance Professionals
[mailto:[log in to unmask]] On Behalf Of Hotchkiss, Chrisa
Sent: Friday, March 03, 2006 1:39 PM
To: [log in to unmask]
Subject: Re: Can you help? Writing Specialist Job Description

Hi Susan. 
Unfortunately, we don't have a writing specialist position for our
learning center. I wish we did. We use a combination of peer,
professional, and graduate student writing tutors. Can you tell me a
little bit about how your walk-in tutoring works? Right now, we offer
tutoring by appointment only. I would like to pilot a walk-in tutoring
set up sometime soon (probably just for writing and math to start off
with), but I don't know much about how it should be structured. And if
anyone else on the list serve can offer some insight about how your
learning center uses walk-in tutoring, I'd appreciate it. 
Thanks for your help. 
 
Chrisa Hotchkiss
Director of Learning Services
Dominican University of California

________________________________

From: Open Forum for Learning Assistance Professionals on behalf of
Susan Grimes
Sent: Wed 3/1/2006 3:35 PM
To: [log in to unmask]
Subject: Can you help? Writing Specialist Job Description



Do you use a degreed Writing Specialist type position in your Writing
Center or Learning Support Center?

I am the Tutor Program Coordinator at San Juan Community College in
Farmington, New Mexico.  San Juan College serves over 10,000 students a
year from the Four Corners states. 

We have had a walk-in writing center for the past 5 years which is
staffed with peer and degreed tutors. The Writing Center was born
through the dream and hard work of several key English faculty members.
In addition to offering the normal one-on-one sessions offered in this
type of center, we have expanded our services by offering in-class
documentation and writer's workshops, and a pilot On-Line Tutor (OWL). 

Our program has grown to the point where we feel it is necessary to hire
a degreed Writing Specialist to coordinate our OWL and expand our
in-class workshop offerings.  It is the time in our budget process to
request new positions.  If you have a similar position at your
institution, I am interested in knowing what they do, how it works,
etc., etc., etc. 

I appreciate any feedback you can give me.

Thanks,

Susan Grimes
Tutor Program Coordinator
San Juan College
4601 College Blvd.
Farmington, NM 87401
Web Page: http://www.sanjuancollege.edu/pages/1.asp
E-Mail: [log in to unmask]

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