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Great recommendation, Jody.  Rewards the tutor for keeping their
agreements and provides consequences for the tutee who breaks their
agreement.

Thank you!

Karin

-----Original Message-----
From: Open Forum for Learning Assistance Professionals
[mailto:[log in to unmask]] On Behalf Of Owen, Jody
Sent: Monday, March 27, 2006 3:41 PM
To: [log in to unmask]
Subject: Re: no shows/last-minute cancellations

Chrisa,

 

We have a written list of tutee responsibilities. This list includes our
no show policy. Tutors review this information with students during
their first tutoring appointment, then the tutor and tutee sign an
agreement stating that they have reviewed the policies and that they
both agree to uphold the policies. (We don't count no shows for the
first appointment because the students have not yet received the
policies.)

 

No show policy:

*         If a student misses one tutoring appointment, he or she must
meet with me before continuing to receive tutoring.

 

*         If a student misses a second tutoring appointment, he or she
can only return to tutoring if he/she pays for it out of pocket.

 

*         If a student misses a third appointment, he or she is out of
the program completely.

 

We do state in our policies that we expect 24 hour notice for
cancellations or reschedules. We don't count cancellations with less
than 24 hours notice as no shows unless the student is a "repeat
offender". 

 

I ask our tutors to wait for a tutee for 15 minutes. If the student
doesn't show, the tutor has the option to use that session as prep time.
If the tutor leaves, he/she gets paid for 15 minutes. If the tutor stays
and works on projects related to the tutoring program (prep for future
tutoring sessions, study skills hand-outs, etc.), we pay them for the
entire hour. 

 

My philosophy is this... If a tutor had a scheduled appointment, they
expected to work for that hour and they should be paid for that hour,
but, if we are paying them, I expect them to be working on projects
related to the tutoring program. There is plenty of work to go around!

 

 

Jody Owen

 

Career and Academic Planning Specialist

 

Career and Academic Planning (CAP) Center

 

South Dakota State University

 

Medary Commons, Box 511

 

Brookings, SD 57007

 

 

 

Phone: (605) 688-4153

 

Fax:  (605) 688-5631

 

 

-----Original Message-----
From: Open Forum for Learning Assistance Professionals
[mailto:[log in to unmask]] On Behalf Of Hotchkiss, Chrisa
Sent: Friday, March 24, 2006 5:05 PM
To: [log in to unmask]
Subject: no shows/last-minute cancellations

 

Hello all. Happy Friday!

 

 

 

I'm wondering how you deal with students who cancel appointments with

tutors at the last minute or don't show up at all and don't call to

cancel. Do you revoke their tutoring privileges after two no-shows, for

example, do you ask students to pay the tutor, or. . .? And how do you

enforce the policy? Also, and perhaps more importantly, do you still pay

your tutors when their tutees don't show up or when they cancel at the

last minute? What kind of policies are you using?

 

Thanks for your help.

 

 

 

Chrisa Hotchkiss

 

Director of Learning Services

 

Dominican University of California

 

 

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