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Great recommendation, Jody. Rewards the tutor for keeping their agreements and provides consequences for the tutee who breaks their agreement. Thank you! Karin -----Original Message----- From: Open Forum for Learning Assistance Professionals [mailto:[log in to unmask]] On Behalf Of Owen, Jody Sent: Monday, March 27, 2006 3:41 PM To: [log in to unmask] Subject: Re: no shows/last-minute cancellations Chrisa, We have a written list of tutee responsibilities. This list includes our no show policy. Tutors review this information with students during their first tutoring appointment, then the tutor and tutee sign an agreement stating that they have reviewed the policies and that they both agree to uphold the policies. (We don't count no shows for the first appointment because the students have not yet received the policies.) No show policy: * If a student misses one tutoring appointment, he or she must meet with me before continuing to receive tutoring. * If a student misses a second tutoring appointment, he or she can only return to tutoring if he/she pays for it out of pocket. * If a student misses a third appointment, he or she is out of the program completely. We do state in our policies that we expect 24 hour notice for cancellations or reschedules. We don't count cancellations with less than 24 hours notice as no shows unless the student is a "repeat offender". I ask our tutors to wait for a tutee for 15 minutes. If the student doesn't show, the tutor has the option to use that session as prep time. If the tutor leaves, he/she gets paid for 15 minutes. If the tutor stays and works on projects related to the tutoring program (prep for future tutoring sessions, study skills hand-outs, etc.), we pay them for the entire hour. My philosophy is this... If a tutor had a scheduled appointment, they expected to work for that hour and they should be paid for that hour, but, if we are paying them, I expect them to be working on projects related to the tutoring program. There is plenty of work to go around! Jody Owen Career and Academic Planning Specialist Career and Academic Planning (CAP) Center South Dakota State University Medary Commons, Box 511 Brookings, SD 57007 Phone: (605) 688-4153 Fax: (605) 688-5631 -----Original Message----- From: Open Forum for Learning Assistance Professionals [mailto:[log in to unmask]] On Behalf Of Hotchkiss, Chrisa Sent: Friday, March 24, 2006 5:05 PM To: [log in to unmask] Subject: no shows/last-minute cancellations Hello all. Happy Friday! I'm wondering how you deal with students who cancel appointments with tutors at the last minute or don't show up at all and don't call to cancel. Do you revoke their tutoring privileges after two no-shows, for example, do you ask students to pay the tutor, or. . .? And how do you enforce the policy? Also, and perhaps more importantly, do you still pay your tutors when their tutees don't show up or when they cancel at the last minute? What kind of policies are you using? Thanks for your help. Chrisa Hotchkiss Director of Learning Services Dominican University of California ~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to change your subscription options (including subscribe/unsubscribe), point your web browser to http://www.lists.ufl.edu/archives/lrnasst-l.html To contact the LRNASST-L owner, email [log in to unmask] ~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to change your subscription options (including subscribe/unsubscribe), point your web browser to http://www.lists.ufl.edu/archives/lrnasst-l.html To contact the LRNASST-L owner, email [log in to unmask] ~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to change your subscription options (including subscribe/unsubscribe), point your web browser to http://www.lists.ufl.edu/archives/lrnasst-l.html To contact the LRNASST-L owner, email [log in to unmask]