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The Delta COllege T/LC is 99.99% walk-in.  We are open sixty-six hours per week.  We have developed our own ACCESS database that allows us to sign in any student enrolled at Delta during any given semester for what ever class.

A student comes to the reception desk and signs in.  The receptionist walks him/her to a table and notifies one of the tutors working on the floor.  We see between 30-40 students per hour at our busiest times.

Scheduling turos is dependent upon the capabilities of each tutor.  We have five full-time staff and five part-time professional staff along with ten peer tutors each semester.  We cover almost every class offered across the curriculum.  Each general curriculum area is listed witht he names of the tutors who are available at that hour to offer tutorial support.  The job of the director is to make sure there are enough tutors available to cover the need at any given hour.  This is accomplished by maintaining an on-going database that records the number of students per hour for each day.  Generally, I try to make sure there is not more than a five to one ratio of student per tutor at any given time.  Full-time staff step in whenever that ration is higher, and/or whenever a student comes in for assistance for a course with which they are conversant.

Jim


-----Original Message-----
From: Open Forum for Learning Assistance Professionals on behalf of Hotchkiss, Chrisa
Sent: Fri 3/3/2006 3:38 PM
To: [log in to unmask]
Subject: Re: Can you help?  Writing Specialist Job Description
 
Hi Susan. 
Unfortunately, we don't have a writing specialist position for our learning center. I wish we did. We use a combination of peer, professional, and graduate student writing tutors. Can you tell me a little bit about how your walk-in tutoring works? Right now, we offer tutoring by appointment only. I would like to pilot a walk-in tutoring set up sometime soon (probably just for writing and math to start off with), but I don't know much about how it should be structured. And if anyone else on the list serve can offer some insight about how your learning center uses walk-in tutoring, I'd appreciate it. 
Thanks for your help. 
 
Chrisa Hotchkiss
Director of Learning Services
Dominican University of California

________________________________

From: Open Forum for Learning Assistance Professionals on behalf of Susan Grimes
Sent: Wed 3/1/2006 3:35 PM
To: [log in to unmask]
Subject: Can you help? Writing Specialist Job Description



Do you use a degreed Writing Specialist type position in your Writing
Center or Learning Support Center?

I am the Tutor Program Coordinator at San Juan Community College in
Farmington, New Mexico.  San Juan College serves over 10,000 students a
year from the Four Corners states. 

We have had a walk-in writing center for the past 5 years which is
staffed with peer and degreed tutors. The Writing Center was born
through the dream and hard work of several key English faculty members.
In addition to offering the normal one-on-one sessions offered in this
type of center, we have expanded our services by offering in-class
documentation and writer's workshops, and a pilot On-Line Tutor (OWL). 

Our program has grown to the point where we feel it is necessary to hire
a degreed Writing Specialist to coordinate our OWL and expand our
in-class workshop offerings.  It is the time in our budget process to
request new positions.  If you have a similar position at your
institution, I am interested in knowing what they do, how it works,
etc., etc., etc. 

I appreciate any feedback you can give me.

Thanks,

Susan Grimes
Tutor Program Coordinator
San Juan College
4601 College Blvd.
Farmington, NM 87401
Web Page: http://www.sanjuancollege.edu/pages/1.asp
E-Mail: [log in to unmask]

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