```Hi, Tim:

I've sent along percentages based on "distinct" students.  For example,
if a student came in for tutoring three times and skills development
twice, I would count this as one student served.  I would, however, also
count this as five "contacts," another perspective on the data.

A.

-----Original Message-----
From: Open Forum for Learning Assistance Professionals
College)
Sent: Friday, June 23, 2006 1:31 PM

This may be a weird question but . . .

Are the numbers given by everyone unduplicated numbers? For instance,
the 10,000+ number given by Jim, is that 10,000+ unique, unduplicated
students each semester from a total enrollment of ~30,000? If they use
more than one service or if they use a service more than once, are they
still only counted once for the purpose of this statistic? If so, when
does the count start over -- each semester?

Thanks!

Tim?

-----Original Message-----
From: Open Forum for Learning Assistance Professionals
Sent: Friday, June 23, 2006 1:05 PM

Marcy,

At Delta College, roughly 35% of the students enrolled (10,000+ each
semester) use one of the services offered by the T/LC at least once.  We
have looked at this number for five or six years, now, and the number
continues to rise.

Jim
________________________________

From: Open Forum for Learning Assistance Professionals on behalf of
Marcy Marinelli
Sent: Thu 6/22/2006 3:37 PM

A question has come up as far as what is an average percentage
utilization rate for learning assistance services on our campuses.  Does
anyone track data on what percent of your campus population uses your
services each year?  A colleague at another campus contacted me and
wondered whether the 27% of students who used their services was a good,
bad or average number.  Anyone out there care to comment?  I know that
here we see about 12% of the undergraduate population each year.we also
have data that show that by graduation, 25% of our students have used
the services of our Counseling Center (of which LAS is a part).  I'd
love to hear what other people are finding.  Thanks!

Marcy Marinelli

Marcy Marinelli, Ph.D., NCC
Director, Learning Assistance Service
Assistant Director, Counseling Center
1104 Shoemaker Building
University of Maryland
College Park, MD  20742
301-314-7680
301-314-9206 (fax)

"We can't become what we need to be by remaining what we are."  ~Oprah
Winfrey

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