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Liz,  (and others using TutorTrac),

Did you have to purchase the SSL from TutorTrac (an additional cost), or
did you find that your own institutional security was adequate?

Amy Spencer
Academic Resource Center
Ohio Dominican University

-----Original Message-----
From: Open Forum for Learning Assistance Professionals
[mailto:[log in to unmask]] On Behalf Of Scarbrough, Elizabeth
Sent: Thursday, July 20, 2006 9:46 AM
To: [log in to unmask]
Subject: Re: Best uses of TutorTrac


Foster,

We have been using TutorTrac for a while.  In addition to getting your
IT folks involved as early as possible and importing information, here
are a few items that we found important in implementation:  establish a
connection that is encrypted using SSL, and tie authentication into
active directory so that students do not have to learn new usernames and
passwords.

For student data, we limit who can view the information, by controlling
roles.  In order to help make the scheduling and tracking part as easy
as possible, I would recommend that at least student courses, ID, phone,
and campus e-mail is stored.

As far as difficulty with installing, we purchased a server just for
TutorTrac, based upon the recommendation of our IT staff, since it is
such an important service for our department and we have 18,000
students.  When we experienced some initial difficulties, the platinum
service was helpful and also being able to clearly state that TutorTrac
was on it's own system.  Once that was ironed out, it has been working
really well, especially since our center has several satellites.  We
phased in our implementation, starting with using it to log visit times,
then scheduling online, and now we will begin using the SurveyTrac
component.  We are also using it to track study skill workshop
attendance, and are looking into the possibility of using it for
scheduling placement testing.

Since it is dependant on Internet connectivity, we have a back-up binder
that is located at each of our centers for manually keeping track of
visits that for one reason or another weren't entered on the computer.

Training support staff and student workers/tutors at each point of the
implementation as well as soliciting comments has been important to the
success as well.

You are welcome to contact me off the list if you have further questions
that I can assist with.

Liz 
 
Liz Scarbrough
 
Learning Specialist
Towson University
Academic Achievement Center
8000 York Road
Towson, MD 21252
 
e-mail: [log in to unmask]
phone: (410) 704-6005




-----Original Message-----
From: Open Forum for Learning Assistance Professionals
[mailto:[log in to unmask]] On Behalf Of Foster Bell
Sent: Thursday, July 20, 2006 8:37 AM
To: [log in to unmask]
Subject: Best uses of TutorTrak

We are in the process of implementing TutorTrak for our new Success
Center in a technical college.  Does anyone have suggestions as to the
best uses to make of TutorTrac?

 

I am concerned that a neighboring college has had major difficulty
installing TutorTrak.  Does anyone have cautions to avoid?

 

Thanks, 

 

Foster Bell, Coordinator

CGTC Academic Success Center

3300 Macon Tech Drive

Macon, GA  31206

478-757-2551

[log in to unmask]

 


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