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You must first of all apologize to the student and the professor for 
the confusion and then request that professor come into the Center to 
provide support to your tutors. Either once, or on an ongoing basis. 
You may also reques tthat the tutor sit in the class during the 
lecture. This cooperation is necessary. Good luck!

----- Original Message -----
From: Robin Sakonyi <[log in to unmask]>
Date: Wednesday, January 31, 2007 9:57 am
Subject: student (dis)satisfaction
To: [log in to unmask]

> Hello, all.  I have a question regarding how you might handle the 
> following:
> 
> 
> *	A student approaches the Tutorial Coordinator with a
> comment/complaint that the tutor with whom he has been working gave
> inaccurate information or answers to the his questions.  They had 
been
> working on (physics) problems, and the answers derived by the 
> tutor were,
> basically, wrong in comparison to the answers presented in the 
> subsequentclass by the professor.
> *	Have you dealt with situations like this?
> *	What direction did you take with the tutor?
> *	What direction did you take with the student?
> 
> 
> 
> As always, looking forward to your feedback...
> 
> Robin
> 
> Robin Sakonyi
> Coordinator, Center for Student Progress
> Supplemental Instruction and Student Tutorial Services
> Youngstown State University
> 330-941-2956
> [log in to unmask] 
> 
> 
> 
> 
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