 |
 |
First I would remind the student that the tutor is a student also and that we will assist in trying to make this a more helpful situation. I would encourage them to go together to the professor to get clarification. That way everyone is on the same page. I would also encourage the tutor to meet with the professor regularly so that there is a complete understanding about how the tutor can support the work of the professor. It might also turn out that the professor feels this tutor is not an appropriate tutor for this course. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~` Linda Stedje-Larsen, Ed.S. Director, Support Services Wingate University CB 3068 Wingate, NC 28174 FAX - 704-233-8268 Phone - 704-233-8269 -----Original Message----- From: Open Forum for Learning Assistance Professionals [mailto:[log in to unmask]] On Behalf Of Robin Sakonyi Sent: Wednesday, January 31, 2007 12:42 PM To: [log in to unmask] Subject: student (dis)satisfaction Hello, all. I have a question regarding how you might handle the following: * A student approaches the Tutorial Coordinator with a comment/complaint that the tutor with whom he has been working gave inaccurate information or answers to the his questions. They had been working on (physics) problems, and the answers derived by the tutor were, basically, wrong in comparison to the answers presented in the subsequent class by the professor. * Have you dealt with situations like this? * What direction did you take with the tutor? * What direction did you take with the student? As always, looking forward to your feedback... Robin Robin Sakonyi Coordinator, Center for Student Progress Supplemental Instruction and Student Tutorial Services Youngstown State University 330-941-2956 [log in to unmask] ~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to change your subscription options (including subscribe/unsubscribe), point your web browser to http://www.lists.ufl.edu/archives/lrnasst-l.html To contact the LRNASST-L owner, email [log in to unmask] ~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to change your subscription options (including subscribe/unsubscribe), point your web browser to http://www.lists.ufl.edu/archives/lrnasst-l.html To contact the LRNASST-L owner, email [log in to unmask]