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Kathryn-

What a great example of what we do and why it is important to use peer 
tutors. This is not just about the tutee's learning, but also the tutor's.

Michelle Andersen Francis
Academic Skills Center Coordinator
Western Nevada Community College
Carson City, NV
----- Original Message ----- 
From: "Kathryn VanWagoner" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Wednesday, January 31, 2007 11:10 AM
Subject: Re: student (dis)satisfaction


> These kind of situations always remind me of the time my baby was in the
> hospital and a resident or intern doctor erroneously decided we would be
> going home that day.  He told the nurse to remove my baby's IV, then
> later found out that he was wrong.  The IV had to be replaced.  Not a
> fun thing for a 2 month old.  I had to remind myself that this
> particular hospital (on a university campus) was a learning institution
> and that it wasn't the end of the world.
>
> In this kind of tutoring situation, I remind the student that we are at
> a learning institution and that the tutor is also learning.  (I usually
> share the story of my baby and it generally helps the complaining
> student put his problem in perspective.)  I assure the student that I
> will work closely with the tutor to clarify his/her misunderstandings.
> I thank the student for his/her feedback because it is important that I
> am made aware of such concerns.
>
> It helps that we emphasize in the "message" we put out to the campus
> that we are "guiding student learning" not giving answers.  We avoid
> presenting ourselves as "experts" who always have the right answer.
> That's not to say that we don't aim to always have the right answer. But
> if we don't set ourselves on a very high pedestal, the fall is easier to
> handle.
>
> I do follow up with the tutor and verify the tutor's understanding of
> concepts.
>
> Kathy
>
> Kathryn Van Wagoner
> Math Lab Manager
> Utah Valley State College
> 801-863-8411
>
> ad-van-tage   n.  A factor conducive to success.
>
>>>> "Robin Sakonyi" <[log in to unmask]> 1/31/2007 10:41 AM >>>
> Hello, all.  I have a question regarding how you might handle the
> following:
>
>
>
> * A student approaches the Tutorial Coordinator with a
> comment/complaint that the tutor with whom he has been working gave
> inaccurate information or answers to the his questions.  They had been
> working on (physics) problems, and the answers derived by the tutor
> were,
> basically, wrong in comparison to the answers presented in the
> subsequent
> class by the professor.
> * Have you dealt with situations like this?
> * What direction did you take with the tutor?
> * What direction did you take with the student?
>
>
>
> As always, looking forward to your feedback...
>
> Robin
>
> Robin Sakonyi
> Coordinator, Center for Student Progress
> Supplemental Instruction and Student Tutorial Services
> Youngstown State University
> 330-941-2956
> [log in to unmask]
>
>
>
>
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