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Nolene,

In my training materials I like to put myself in the user's shoes and ask the questions they would ask, then answer them using everyday terms using no RIM jargon*. It looks similar to an FAQ page. People seem to respond positively to that format.

Good luck,
Gary Link, CRM
Corporate Records Manager
Astorino
227 Fort Pitt Blvd.
Pittsburgh, PA  15222
(412) 765-1700
www.Astorino.com

(*Disclaimer: "Jargon" is used here with no negative connotation implied. Every field has its own jargon.) 


-----Original Message-----
From: Nolene Sherman [mailto:[log in to unmask]] 
Sent: Thursday, June 21, 2007 10:47 PM
To: [log in to unmask]
Subject: [RM] Writing for the Record

I am developing some really basic RIM training targeted to every employee. I want to include a bit about how to properly write documents (and emails) for business in general and especially for those that will be kept as a record. While making everyone take a basic Business English class would be ideal, I doubt that'll happen any time soon. I just want something punchy -- a Do's and Don'ts list perhaps. I have the ARMA Records @Work pamphlet for some ideas, but was wondering if you folks have something you've used.
 
Nolene
Nolene Sherman | Director of Records Management | Standard Pacific Homes
| 949-727-9360 | FAX 949-789-3379 | [log in to unmask]
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